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Desire — Mid-Level Employee Engagement Specialist from Philippines

Desire

Mid-Level Employee Engagement Specialist

Philippines 2-3 years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Desiree B., based in Tuburan, Ligao City, is a dedicated Office Administration graduate from Oas Community College with a comprehensive professional background in Employee Engagement, Customer Service, and Administrative Operations. At Sutherland Global Services, she served as an Employee Engagement Specialist, where she led strategic retention initiatives and conducted Focus Group Discussions to enhance workplace satisfaction and resolve feedback. Desiree meticulously handled event and financial management, including creating activity proposals and managing budgets. Additionally, she excelled in technical support roles, providing in-depth assistance for software integration and troubleshooting. Her proficiency in specialized platforms like the Microsoft Office Suite, Ariba Procurement System, and Canva underpins her success in both administrative and creative tasks. With certifications such as Lean Six Sigma White Belt, Desiree combines precision with innovative execution to achieve operational excellence.

Experience

  • Employee Engagement Specialist

    Sutherland Global Services Inc.
    Developed and implemented initiatives for employee engagement to enhance workplace retention and satisfaction. Conducted Focus Group Discussions (FGD) to analyze employee feedback and address concerns with timely action plans. Managed all aspects of employee events, including creating proposals, budgeting, liquidations, and inventory management. Utilized Canva for designing marketing materials for internal campaigns and compiled comprehensive reports for leadership. Provided administrative assistance by drafting corporate memos, managing team calendars, optimizing process documentation, and serving as the account's internal Ariba Champion.
  • Customer Service&Technical Support Representative

    Sutherland Global Services Inc.
    Acted as a Certificate Integrated Property Manager Support specialist, addressing custom software integration issues, overseeing independent payment processes, and resolving programmatic synchronization errors. Functioned as a Tier 1 Support specialist, assisting global travelers and property partners with booking listings, pricing updates, and facilitating cross-channel escalations.
  • NGO Teacher

    Compassion Philippines
    Executed educational lessons and community outreach initiatives to student demographics as part of Project 4550 from June 2018 to October 2019. Oversaw program benchmarks and structured classroom progression milestones during Project 4508 from September 2013 to April 2015.

Skills & Expertise

Education

  • Bachelor of Science in Office Administration
    Oas Community College · — — 2023
  • Special Program in the Arts
    Ligao National High School · — — 2015