Dessa M.
Mid-Level Client Success Manager
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About
Dessa Mae P. B. is a seasoned Client Success Manager, Project Manager, and startup founder with extensive experience in managing distributed teams and complex project workflows. Currently overseeing more than 90 concurrent projects, she ensures the delivery of high-quality standards and stakeholder satisfaction across international clients. Her entrepreneurial venture supports physiotherapy and engineering clients in Australia through digital services. Dessa's expertise includes automation tools like GoHighLevel (GHL) and Zapier, supporting her proficiency in branding strategy, campaign coordination, and digital marketing. As a Senior Account Manager, she leads teams in compliance-driven industries, enhancing workflow improvements and stakeholder communication. Her background also includes roles as a Creative Strategy professional and Project Manager managing diverse portfolios, from fashion to publishing, all within agile frameworks. Dessa is fully adaptable to remote work environments, aligning with AUS-UK working hours.
Experience
PROJECT MANAGER
Authors on Mission · 2025 — 2026Manage a portfolio of over 90 author clients, overseeing all aspects of projects from manuscript development to publication. Coordinate timelines, deliverables, and uphold quality standards while serving as the primary contact for clients to ensure satisfaction. Responsibilities include creating SOPs, managing budgeting, and ensuring the vetting of ghostwriters from Upwork.SENIOR ACCOUNT MANAGER
Digital Marketing Company · 2025 — PresentLead teams of 5–7 across various client accounts in compliance-driven sectors. Supervise Junior Account Managers in coordinating distributed work within Australia, ensuring that tasks are documented and completed as per schedule. Monitor project progress, escalate issues as necessary, maintain communication with stakeholders in different time zones, and drive workflow improvements for enhanced efficiency.MARKETING MANAGER
Hapihap Spa · 2025 — PresentDraft Memoranda of Agreement with partners, manage social media accounts, conduct email communications, and resolve operational and staff conflicts. Responsible for creating promotions and managing marketing initiatives across platforms including Facebook and Google.PROJECT MANAGER
Raposo Chiropractic Publishing Inc. · 2023 — 2024Oversee copyediting and proofreading activities, manage client correspondence, and facilitate the project lifecycle from onboarding to publication. Duties include budget management, creating SOPs, and utilizing ChatGPT for content updates and research.EMAIL MARKETING AND PROMOTIONS
Various Clients · 2023 — 2024Develop various email marketing workflows and manage campaign execution. Responsibilities include creating graphics with Canva, conducting data scraping, and managing email outreach initiatives.PROPERTY MANAGER
Company not specified · 2023 — PresentSpecialize in creating property listings on platforms like Zillow and Airbnb, manage client records, and organize property viewings. Training includes lead identification using Google Maps.BUSINESS PROPRIETOR
Tearitorio Eggdrop Sandwich · 2023 — PresentFounded and managed a business, developing a comprehensive business plan along with competitor and cost analyses. Oversaw marketing activities and social media management.Senior High School Teacher / Consultant
Ateneo de Naga University · 2022 — 2023Taught English Language subjects in compliance with academic and curriculum standards. Provided consultancy for publication projects and maintained detailed records of student performance.Teaching Assistant
Far Eastern University · 2021 — 2022Assisted faculty with administrative tasks and prepared academic materials while coordinating with visiting educators for effective program delivery.Customer Service Representative
Bell Mobile, Quantrics, Inc. · 2020 — 2020Managed high-volume calls handling billing inquiries, resolving technical issues, updating customer records, and ensuring timely responses to queries. Educated customers about products and services to enhance satisfaction and retention.Senior High School Teacher / Part-time College Professor
Universidad de Sta. Isabel · 2017 — 2020Developed and taught curriculum for English subjects at both senior high school and college levels. Responsible for lesson planning and student performance tracking, while ensuring compliance with educational standards.PERSONAL ADMIN ASSISTANT
Freedom Strategy, Property InvestmentAssist sales managers with daily tasks and responsibilities, implement procedures and systems in Zoho, and facilitate communication with executives, including setting up meetings as required.FOUNDER
Digital Services StartupEstablished and oversees a digital services company catering to physiotherapy and engineering clients in Australia, coordinating project delivery and client timelines. Develops workflow automations using GoHighLevel (GHL) and Zapier, supports campaign planning, collaborates on business strategies, and identifies process improvements to enhance service delivery.CREATIVE STRATEGY & JUNIOR MEDIA BUYING
Company not specifiedCreate advertising assets and manage meta ads focused on the Fashion and NDIS markets. Contribute to branding efforts, assist in digital campaign setups, and coordinate audience targeting strategies while aligning with client objectives.
Skills & Expertise
Education
- Juris Doctor DegreeAteneo de Naga University – College of Law · 2022 — 2023
- Master in Education – English Language TeachingAteneo de Naga University · 2019 — 2020
- Bachelor of Arts – Bachelor in Secondary Education, Major in EnglishAteneo de Naga University · 2013 — 2017
- Secondary EducationAteneo de Naga University · 2009 — 2013
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