Dexter B.

Dexter L. is an experienced Virtual Assistant with over a decade in customer service, operations, and remote administrative support. He has demonstrated expertise at Hometown Heating and Air, where he excelled as a Dispatcher and Operations VA, efficiently managing daily dispatch operations, scheduling appointments, and using FieldEdge for coordinating technicians. Dexter's role involved handling significant volumes of inbound and outbound calls, resolving customer concerns, and ensuring accurate CRM management. Prior to this, he contributed to Simnet Wireless as a Business Development Associate, focusing on lead generation and client relationship management. Earlier in his career, at Teleperformance, Dexter developed his leadership capabilities as a Customer Support Specialist and Team Lead, overseeing a team, providing coaching, and maintaining high service quality. His proficiency in FieldEdge, CRM management, and Microsoft Office tools, alongside his strong data and reporting skills, underscores his ability to enhance operational efficiency and customer satisfaction.