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Diana A. — Mid-Level Vacation Rental Optimization Specialist from Philippines

Diana A.

Mid-Level Vacation Rental Optimization Specialist

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Diana A. is a Vacation Rental Specialist with a proven track record of managing and optimizing rental properties across Australia and the USA. She is adept at overseeing portfolios ranging from 20 to over 70 properties, utilizing multiple PMS platforms and OTAs to enhance operational efficiency. With significant expertise in property onboarding, OTA/PMS connectivity, and revenue management, Diana focuses on maximizing visibility and enhancing pricing strategies through detailed market analysis. Her professional journey includes roles such as Optimization & Revenue Specialist at LPREG, where she implemented dynamic pricing strategies using tools like PriceLabs, and Property Manager for Outpost Alaska, responsible for day-to-day operations and vendor coordination. Diana also has experience as an Airbnb Tier 2 Resolutions Ambassador, managing complex reservation issues and ensuring customer satisfaction. Her strong technical troubleshooting skills and capability to handle disputes and claims further underscore her comprehensive skill set in the vacation rental and property management industry.

Experience

  • Optimization & Revenue Specialist

    Freelance | LPREG · 2023 — 2026
    Created and managed dynamic pricing strategies to improve occupancy, ADR, and overall revenue performance. Utilized PriceLabs for various pricing tasks, including discounts and market-based adjustments. Onboarded vacation rental properties across diverse OTAs and PMS platforms while conducting reviews on listing history and market conditions for optimization. Researched local guest preferences to recommend strategic updates regarding listings and amenities.

  • Property Manager

    Outpost Alaska · 2024 — 2025
    Oversaw vacation rental operations for a portfolio of 20–30+ properties, ensuring optimal property performance and guest experience. Maintained accurate property information and optimized listings across booking platforms. Handled guest communication and operational issues to support a seamless experience while coordinating maintenance and cleaning tasks with vendors.

  • STR Virtual Assistant - Part-time

    PetLet · 2022 — 2025
    Provided support for vacation rental operations across various properties and booking platforms. Handled disputes, claims, and guest-related issues, striving for practical resolutions. Optimized listing content to enhance ranking and visibility on OTAs while resolving technical issues that affected property performance across channels.

  • Airbnb Tier 2 Resolutions Ambassador

    Airbnb · 2020 — 2021
    Delivered support to both hosts and guests via email, chat, and phone. Managed complex reservation resolution requests by investigating booking-related issues while addressing complaints and disputes. Troubleshot platform issues and effectively communicated resolutions to customers.

Skills & Expertise

Supply ChainDispatchProduct DesignReal EstateBootstrap Developer

Education

  • Licensed Professional Teacher
    Professional Regulation Commission · — — 2027
  • Bachelor of Science in Secondary Education - Major in English
    Colegio De San Gabriel Arcangel · 2007 — 2011