Diane H.
Mid-Level Customer Service, Financial Services Specialist and Sales Specialist
Open to offersNew to PlatformPortfolios
About
Customer-focused professional with 5 years and 4 months of BPO experience across financial, telecommunications, and sales accounts. Experienced in customer service, banking support, claims assistance, consultative selling, account management, fraud prevention, and issue resolution. Skilled in handling customers through voice, chat, and email while providing accurate solutions and maintaining a high level of customer satisfaction.
Why hire me
I believe you should hire me because I have experience in customer service and sales, and I’m comfortable working with different types of customers. I always try to listen carefully, understand their needs, and provide the best solution I can. I’m also willing to learn, accept feedback, and improve my skills. I may not know everything at first, but I’m a hardworking person, and if given the opportunity, I’ll do my best to contribute to the team and grow with the company.
Experience
Voice Customer Service Expert
Asurion · 2025 — 2025Assisted customers with mobile insurance claims, providing support for repair, replacement, and reimbursement while promoting eligible device protection plans.Banking and Financial Advisor
Concentrix · 2023 — 2025Supported customers with fraud reports and transaction disputes, as well as handling lost/stolen cards and ensuring account security while delivering accurate resolutions.Customer Service Representative II (Blended)
TaskUs · 2021 — 2022Delivered support via phone and email for a FinTech account, addressing account inquiries, card issues, verification processes, and maintaining account security.Chat Support Agent
TeleTech · 2019 — 2021Provided chat support for a telecommunications account, assisting with billing inquiries, account concerns, mobile plans, device upgrades, and payment processing.
Skills & Expertise
Education
- Computer ScienceAsian Institute of Computer Studies · 2009 — 2011
Photos
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