Dinalyn E.

Dinalyn E. is a seasoned Customer Support and Outreach Specialist with over six years of experience, adept at high-volume chat and email support, lead generation, and team supervision while maintaining high customer satisfaction rates. With a proven track record of effectively handling 40–60 customer interactions daily, she successfully reduced escalations by 30%. Dinalyn has verified expertise in LinkedIn outreach, appointment setting, and CRM management. She has expanded her focus into virtual assistance and community moderation, improving remote team workflows and enhancing user experience. In her role as a Community Support Virtual Assistant at Rocket Community by Hirefreely, Dinalyn moderated interactions, ensuring rule compliance and positive engagement. As an Outreach Specialist at IOZERA, she managed LinkedIn outreach and supported sales pipelines, enhancing conversion opportunities. Her comprehensive skill set is further bolstered by her education in Marketing Management from the University of Iloilo and certifications in Practical AI and Power BI. Fluent in English and Filipino, she is well-equipped to support diverse professional environments. Her technical proficiency spans productivity tools like Google Workspace, Microsoft Office, and AI & Automation platforms, ensuring efficient performance across multiple business functions.