Dio H.

Conducted quality audits throughout APAC markets to enhance moderation consistency and comply with policy standards. Evaluated AI-generated language outputs for accuracy and consistency, providing feedback for quality improvement. Performed in-depth Root Cause Analysis (RCA) to pinpoint recurring quality issues and operational risks, transforming findings into actionable process enhancement initiatives. Utilized Claude AI to expedite RCA, synthesizing quality findings into structured data-driven reports for operational decision-making. Analyzed quality trends to uncover workflow optimization and continuous improvement opportunities. Worked collaboratively with Operations, Trust & Safety, and Quality teams to bolster policy implementation and drive operational excellence. Delivered performance reports and actionable insights to leadership for informed decision-making. Contributed to developing quality frameworks and auditing standards to ensure operational consistency. Offered structured feedback and coaching to reviewers to elevate quality standards and performance consistency. Employed AI-assisted analytical tools to refine reporting accuracy and support evidence-based quality recommendations while ensuring human oversight. Assessed content quality produced by AI, identifying inconsistencies and policy gaps to enhance moderation accuracy.

Oversaw the content safety for short video products, ensuring compliance with legal standards. Developed, maintained, and implemented the Community Content Security Standard. Engaged in the enhancement and operational strategies of the Content Management System. Coordinated with relevant departments to address content breaches of community regulations and update operational standards.

Reviewed photos, texts, videos, and social media content to evaluate compliance with the company's terms of service. Analyzed user reports related to website content and understood client policies and guidelines. Took necessary actions on violating content based on established guidelines and made decisions in accordance with defined policies. Effectively interfaced with internal teams and client representatives.