Divina G.
Senior E-commerce Administrative Coordinator
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About
Divina G. is a seasoned Admin Coordinator based in Dubai with over six years of experience in customer support, sales coordination, and e-commerce operations. At Chef’s Play, she handles product listings, manages stock levels, and coordinates logistics to ensure seamless order fulfillment. Her role involves preparing sales reports, supporting pricing strategies, resolving customer issues, and collaborating with the finance team for account reconciliation. Previously, at Jumia General Trading, she served as an E-commerce Coordinator where she managed administrative support, optimized product listings, and acted as the first point of contact for customer inquiries. Skilled in platforms such as Magento, Noon, and Amazon, Divina excels in problem-solving, time management, and maintaining clear customer transactions records. Her educational background includes a Diploma in Information Technology from STI College, Philippines.
Experience
Admin Coordinator / Customer Service
Chef’s Play · 2025 — PresentManaged product listings on the company website and monitored stock levels, coordinating with suppliers for timely replenishment. Prepared and analyzed weekly sales reports while coordinating with logistics teams for accurate order dispatch and delivery. Addressed customer complaints effectively, processed orders, returns, refunds, and cancellations accurately, and maintained comprehensive records of customer interactions.Administrative Assistant / E-commerce Coordinator
Jumia General Trading · 2020 — 2024Served as the first point of contact for customer inquiries and escalations, providing administrative support for e-commerce operations. Handled communication through phone calls and emails, directing queries appropriately. Created and optimized product listings with precise descriptions, monitored orders, processed refunds, and ensured timely updates to customers while collaborating with internal teams to resolve issues.Sales Executive / Office Coordinator
Oasis Dates Trading · 2014 — 2020Maintained ongoing communication with clients to assess satisfaction levels and address any issues. Developed long-term client relationships to encourage repeat business, managed office inventory, and coordinated logistics by placing stock orders. Assisted in preparing and submitting regular sales and inventory reports, supporting management with various administrative tasks.
Skills & Expertise
Education
- Diploma in Information TechnologySTI College - Philippines · 2006 — 2008