Divina S.
Mid-Level Operations and Business Development Lead
Open to offersNew to PlatformAbout
Divina Mancera Simbajon is a dynamic professional with a wealth of experience in operations management, human resources, and business development. In her role as a Operations Lead at Pilipinas Messerve Inc., she manages daily operations, supervises teams, and ensures service quality aligns with company policies and client expectations. Her strategic oversight addresses operational issues, customer complaints, and cost control, while her analytical skills are crucial in preparing operational reports and implementing service delivery improvements. Previously, as a HR Department Lead she led recruitment and talent management, evolving HR policies, managing employee relations, and ensuring labor law compliance. Her career also includes a role at MR Travel as Admin and Reservations Officer, where she efficiently handled travel bookings and customer inquiries using the Abacus Reservation System. Currently, she continues to excel in business development and customer service, demonstrating strong skills as a Customer Service Representive using ViciDial/ViciCall Call Center Operations in BBA Solutions.
Experience
Customer Service Representative
BBA Solutions · 2026 — PresentConducted outbound calls via the ViciDial/ViciCall platform and interacted with customers professionally. Ensured adherence to compliance standards while maintaining performance targets.Business Development/Ops Lead
Pilipinas Messerve Inc. · 2023 — 2026Prepare proposals, quotations, and service presentations Conduct client meetings, negotiations, and contract review or discussions Works with finance for cost analysis to check if project is profitable / viable. Recommend new processes or improvements based on client needs Attends industry events, and networking activities to build relationships, identify potential clients, and secure new business opportunities. Coordinate with operations and other department for project implementation Monitor account performance to ensure client satisfaction Maintain client databases and documentation, process accreditation permits Client Relationship Management Handle client concerns and ensure timely resolutionOperations Lead
Pilipinas Messerve Inc. · 2018 — 2022Manage daily delivery operations and rider deployment Supervise delivery teams, including scheduling, attendance, and performance monitoring Coordinate with clients regarding operational requirements and service concerns monitoring operational costs and financial budget. Handle operational issues, customer complaints, and service escalations Ensure compliance with company policies, safety standards, and client requirements Prepare operational reports, performance analysis, and improvement plans Conduct training and performance coaching.Human Resources Lead
Pilipinas Messerve Inc. · 2010 — 2018Manage recruitment, hiring, and onboarding processes Develop and implement HR policies and procedures Handle employee relations, disciplinary actions, and conflict resolution Monitor employee performance management systems Ensure compliance with labor regulations and company standards Prepare HR reports, workforce analytics, and manpower planning strategies Support management in organizational development and workforce planningAdmin and Reservations Officer
MR Travel · 2008 — 2009Managed airline reservations and travel bookings using the Abacus system, while supporting daily operations and administrative tasks. Assisted guests with inquiries and ensured accurate booking records.
Skills & Expertise
Education
- Bachelor's Degree in Hotel and Restaurant ManagementLa Consolacion College · 2004 — 2008
- Secondary LevelDivine Word College · 1998 — 2002
- Primary LevelSan Diego Parochial School · 1992 — 1998
Photos
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