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Donald J. — Senior IT Support Specialist from Australia

Donald J.

Senior IT Support Specialist

Australia No experience yet
Open to offersNew to Platform
Languages
English
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About

Donald J. is a seasoned IT professional with over 16 years of experience in delivering robust IT solutions across various industries, including banking and utilities. As a Senior Infrastructure Support Specialist at TRowe Price, Donald managed IT support for 700+ applications, enhancing systems with technologies such as AWS, Java, Python, and Oracle databases. Prior to this, he served as a Senior Technical Application Specialist at Essential Energy, focusing on database management and ServiceNow implementations for a million customers. His earlier role as a Lead Support Engineer at HSBC Bank Australia saw him implementing the SWIFT AU Payment Gateway and managing critical payment environments. With a Master's Degree in Computer Science from the University of Colombo and certifications in ITIL and ServiceNow Administration, Donald has demonstrated a strong ability to automate processes, improve reliability, and support mission-critical enterprise applications.

Experience

  • Senior Infrastructure Support Specialist

    TROWE Price · 2023 — 2026
    Provided IT support for various in-house and vendor applications hosted at local data centers, cloud environments, and vendor sites. Engaged in troubleshooting issues related to Unix scripts and databases, while creating new scripts as necessary. Collaborated with stakeholders for incident and problem management and supported approximately 700 applications across multiple environments. Tested and verified changes to the system.

  • Senior Technical Application Specialist

    Essential Energy · 2021 — 2023
    Delivered IT support for multiple vendor applications operational at local data centers and cloud platforms. Engaged with Oracle and MSSQL databases, as well as Unix and Java scripting for troubleshooting tasks. Managed the ServiceNow Customer Service Management system, facilitating support for a large user base in New South Wales and designing solutions according to customer requirements.

  • Lead Support Engineer

    HSBC Bank Australia · 2019 — 2021
    Administered global IT support for applications including Swift AU NPP and Identiti. Ensured the effective implementation of the SWIFT AU Payment Gateway at HSBC, collaborating with vendors and internal teams. Participated in various testing phases, set up environments for payment processing, and provided post-implementation support.

  • Global IT Support

    Deutsche Bank Australia · 2018 — 2019
    Provided global IT support for various trading applications, ensuring their smooth operation during Sydney hours. Collaborated with international teams and addressed incidents and problems promptly, while maintaining communication with stakeholders to resolve issues according to service level agreements.

  • IT Support

    Westpac Banking Corporation · 2014 — 2017
    Delivered robust IT solutions to business users and ensured the proper functioning of managed applications. Provided 24/7 IT support and participated in various implementation activities including end-user testing and change deployments. Collaborated with various stakeholders to troubleshoot incidents and implement fixes.

  • Senior Developer/Senior Test Analyst

    Westpac Banking Corporation · 2012 — 2014
    Developed and upgraded a regression test harness for automating regression tests on the FX Calypso application. Ensured that test cases could be added easily to the harness and took accountability for the regression test reports. Worked closely with project teams to deliver testing and development outcomes.

  • IT Support/Senior Developer

    Westpac Banking Corporation · 2011 — 2012
    Contributed as a Senior Developer to create a critical in-house application for bank lending processes, ensuring real-time synchronization with regulatory requirements. Built automated interfaces and established operational support for the application following go-live.

  • IT Support Analyst/Developer

    Westpac Banking Corporation · 2008 — 2011
    Migrated data from legacy systems to a Java-based application called ACCORD. Developed standard reports and automated interfaces to alleviate manual processes. Provided ongoing IT support for the application and its infrastructure post-deployment.

  • IT Support/Developer

    Westpac Banking Corporation · 2005 — 2008
    Supported the transition from a legacy application to FX Calypso by managing test environments and delivering IT support for various institutional applications. Automated necessary manual tasks to increase operational efficiency.

  • Analyst Programmer

    Westpac Banking Corporation · 2001 — 2005
    Executed data migrations from legacy systems into a new enterprise CRM while collaborating with multiple teams including vendors and project managers. Developed interfaces for importing and exporting data to facilitate system integration.

Skills & Expertise

Digital MarketingProduct OptimizationDatabase AdministrationIT and Networking

Education

  • Masters Degree in Computer Science
    University of Colombo collaborated with Cardiff University, Wales