Duan I.

Dušan I. has over seven years of experience in the IT and telecom industries, excelling in B2B sales, customer experience strategy, and the implementation of AI-powered omnichannel solutions. His career is marked by successful operations across the Adria and EMEA regions, where he has built teams from the ground up and delivered significant business outcomes. As Managing Director at Daktela Adria, he led market entry strategies, product localization, and enterprise tendering processes. He also managed the deployment of AI-based voicebot systems in local languages, enhancing client satisfaction and service efficiency. Previously, as Director of Sales for Daktela Serbia, Dušan focused on optimizing lead management processes and integrating omnichannel platforms with CRM systems. He merges strategic planning with practical execution, driving partnerships that prioritize clarity and impact in fast-paced environments.