Dyan M.
Junior IT Business Analyst
Open to offersNew to PlatformAbout
Dyan M. is an accomplished IT professional with over four years of comprehensive experience in IT support, business analysis, and system administration, focusing on healthcare information systems in West Sumatera, Indonesia. At RSUP Dr. M. Djamil Padang, he excels as an IT Support & Business Analyst, translating business requirements into system workflows while providing robust application testing and maintenance. His role involves troubleshooting, user training, and fostering improvements with development teams. Previously at PT Bank Mandiri and PT Bank Negara Indonesia, he honed his skills in customer service, administrative management, and IT support, contributing to effective problem resolution and customer satisfaction. Dyan's technical proficiency encompasses business process analysis, PHP, MySQL, and Microsoft Office. His academic achievements include advanced degrees in Informatics Engineering, and he has successfully registered two software systems with Intellectual Property Rights, further underscoring his expertise. Dyan's commitment to excellence is evident in his ability to operate across diverse technical and administrative settings.
Experience
IT Support & IT Business Analyst
RSUP Dr. M. Djamil Padang · 2022 — PresentAnalyzed business requirements, translating them into system workflows for developers. Conducted application testing prior to deployment, while also troubleshooting both software and hardware issues. Provided application maintenance and user support, coordinating with developers to enhance system functionality. Delivered user training sessions and communicated system updates to end users, creating necessary system documentation and workflow diagrams.Customer Service Officer
PT Bank Mandiri (Persero), Tbk. · 2021 — 2022Facilitated banking transactions and account services for customers. Marketed banking products and services effectively, ensuring high levels of customer satisfaction through exceptional service and problem resolution. Managed administrative documentation with precision and efficiency.Back Office Administration
PT Bank Negara Indonesia (Persero), Tbk. · 2019 — 2020Oversaw office administration tasks along with logistics documentation. Provided IT support for office computer systems, assisting with ATM maintenance and operational support. Maintained accurate records and ensured the reliability of administrative data.
Skills & Expertise
Education
- Master of Informatics EngineeringI T B · — — 2020
- Bachelor’s Degree in Informatics EngineeringI T B · — — 2019