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Earl J. — Mid-Level Technical Support Specialist from Philippines

Earl J.

Mid-Level Technical Support Specialist

Philippines Less than 1 year
Open to offersNew to Platform
Languages
English
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About

Earl John S. is a seasoned Technical and Operations Support Specialist with over 5 years of experience in managing complex systems and financial workflows in high-volume customer environments. His proficiency in troubleshooting and system integrations is enhanced by his adeptness in using tools such as SAP, Zendesk, Azure, and JIRA. Working with companies like SixEleven Global Solutions and Services, VXI Global Holdings, and Teleperformance Philippines, Earl has consistently managed to boost operational efficiency through precise technical support and incident management. As an IT Technical Support Specialist, he resolved technical system issues and supported client onboarding, while his role as a Finance and Accounting Assistant at Agri Exim Global Philippines involved maintaining financial records and executing data entry tasks. Earl's experience extends to customer engagement, having managed client communications and billing inquiries with professionalism. Proficient in multiple tools including Google Workspace, Microsoft Office, and Adobe Suite, he successfully blends technical prowess with operational expertise to deliver customer-focused solutions.

Experience

  • IT Technical Support Specialist

    SixEleven Global Solutions and Services · 2025 — 2026
    Addressed technical system problems to ensure the continuity of operations and reduce downtime. Handled high-volume support tickets through CRM tools, which enhanced response times and issue tracking. Assisted in the onboarding process and system setup for new clients, ensuring proper configurations.

  • Finance and Accounting Assistant

    Agri Exim Global Philippines Inc. · 2023 — 2025
    Maintained precise financial records while performing high-volume data entry with SAP and Excel. Processed various banking transactions such as deposits, withdrawals, and foreign exchange transfers. Supported document organization and audit preparation, while ensuring daily transaction tracking for better data visibility.

  • Technical Support Representative

    VXI Global Holdings, B.V · 2021 — 2023
    Provided support for internet connectivity, devices, and system-related issues. Quickly diagnosed and resolved device and network problems. Managed customer accounts and addressed billing inquiries with a focus on professionalism.

  • Technical Support Representative

    Teleperformance Philippines · 2019 — 2021
    Delivered both customer and technical support while adhering to high performance standards. Documented support tickets and tracked issues accurately to facilitate resolution. Maintained quality service levels in a busy call center setting.

Skills & Expertise

SAP SD (Sales & Distribution)SEO – Search Engine Optimization

Education

  • BS in Information Technology
    University of the Immaculate Conception