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Edel E. — Mid-Level Finance Operations Manager from Philippines

Edel E.

Mid-Level Finance Operations Manager

Philippines 6+ years
Open to offersNew to Platform
Languages
English
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About

Edel V. is a results-driven professional based in the Philippines with extensive experience in finance operations, particularly in Order-to-Cash (OTC) and Procure-to-Pay (P2P). Throughout his career at IBM, he demonstrated an exceptional ability to lead high-performing teams and drive operational excellence. As an Operations Lead, Edel managed the end-to-end Trade Management process, ensuring alignment with Acosta's objectives and maintaining service-level expectations. His role involved strategic leadership across multiple teams, focusing on process improvement, automation, and resource optimization. Edel has strong capabilities in project management as evidenced by his successful implementation of automation initiatives and JIRA projects. His background also includes a teaching stint as a Part-Time Professor at Ateneo de Naga University and involvement in community development projects. Edel holds a Bachelor of Science in Information Technology and multiple IBM certifications, underscoring his commitment to continuous learning and professional development.

Experience

  • Operations Lead

    IBM · 2025 — Present
    Oversees the Trade Management process for all clients related to the Acosta account, providing operational leadership and ensuring that service excellence and account objectives are achieved. Directs Trade Management functions, aligning them with business goals and contractual requirements.

  • Finance & Admin Delivery Team Leader

    IBM Business Services, Inc · 2020 — 2025
    Managed four different teams, maintaining low escalations and attrition. Initiated and completed various automation and process improvement projects, including JIRA management, operational dashboards, and team training initiatives. Supervised team performance while ensuring account targets were met, and represented the team in client meetings regarding targets and concerns.

  • Senior Customer Specialist (SME)

    IBM Business Services, Inc · 2018 — 2020
    Delivered training to new hires on the customer portal process to ensure they received comprehensive onboarding. Ensured timely and accurate entry of promotions, contracts, and sales-related documents while maintaining customer relationships through regular communication.

  • Accounts Payable/IT Specialist

    IBM Business Services, Inc. · 2016 — 2018
    Responded to accounts payable inquiries from vendors and finance staff, ensuring efficient resolution of payment issues. Provided technical support for SAP system-related inquiries.

  • Accounts Payable Junior Specialist

    IBM Business Services, Inc. · 2015 — 2016
    Reviewed and processed invoices for payment, ensuring appropriate documentation and approvals were in place. Engaged with clients to rectify discrepancies and ensure compliance with company policies.

  • Part-Time Professor

    Ateneo de Naga University · 2014 — 2015
    Taught Electronic Commerce focusing on website development using HTML and CSS in the Business Management Courses Department.

  • Community Development Officer/Project Coordinator

    Metro Naga Chamber of Commerce and Industry · 2013 — 2014
    Implemented various community development projects focused on education and empowerment for local leaders, women, and youth. Organizational development activities included coordinating business councils and supporting micro-entrepreneurship.

  • Customer Marketing Officer

    Prime Seller Marketing · 2012 — 2013
    Executed marketing initiatives for the Colgate-Palmolive brand in targeted regions, ensuring effective presentation of retail products and managing promotional activities.

  • Customer Service Representative

    Sutherland Global Services · 2011 — 2012
    Provided customer support for US clients in various sectors, addressing inquiries and delivering timely resolutions through phone and chat interactions.