Edena D.
Senior Executive Administrative Assistant
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Edena D., an accomplished Executive and Administrative Virtual Assistant, brings over eight years of administrative expertise to various industries, excelling through roles from technical support to real estate and government operations. Notably, as PhilSys Focal Person for the Philippine Statistics Authority in Leyte, she managed the daily operations of 42 registration centers, supervised over 90 personnel, and executed recruitment processes alongside comprehensive payroll coordination. Her tenure as Registration Officer II involved overseeing three registration kits and orchestrating compliance with PSA standards. Previously, her role at Acabar Marketing International Inc. saw her supervising 14 merchandisers and managing staff schedules and performance. With proficiency in Microsoft Office and Google Workspace, she supports exceptional document management and client engagement. Well-versed in business operations, Edena enhances brand visibility and handles daily inquiries as a Business Operations & Social Media Manager, utilizing tools like Canva and AI-driven content creators.
Experience
PhilSys Focal Person
Philippine Statistics Authority - Leyte · 2022 — 2023Oversaw daily operations of forty-two PhilSys registration centers in Leyte, ensuring adherence to PSA policies and service standards. Supervised a team of over ninety personnel, managed recruitment processes including job postings and applicant tracking, and prepared reports using Excel and Google Sheets to evaluate registration progress. Maintained payroll records and organized employee documentation while providing administrative support and addressing public inquiries through the Provincial Grievance Committee.Registration Officer II / Registration Center Supervisor
Philippine Identification System - PSA Leyte · 2020 — 2022Supervised registration operations to ensure compliance with PSA standards. Managed registration kits, coordinated with the Provincial Office, and handled troubleshooting for technical issues while submitting progress reports. Addressed applicant inquiries and conducted identity validation, de-duplication, and manual adjudication.Promo & Merchandising Supervisor
Acabar Marketing International Inc. · 2019 — 2020Directed a team of fourteen merchandisers, oversaw hiring processes, and coordinated staff schedules and attendance. Monitored employee performance and maintained precise personnel records while preparing relevant reports.Real Estate Sales & Admin Assistant
DoubleDragon Properties Corp. · 2018 — 2019Handled administrative tasks including email correspondence, scheduling, and record maintenance. Assisted clients with inquiries, scheduled property viewings, and managed customer records and sales reports through Excel and Google Workspace, while engaging potential clients via the company's Facebook Page.Technical Support
Convergys Philippines Inc. · 2016 — 2017Diagnosed and resolved software and system issues through phone and remote support, guiding users to effective solutions. Installed and configured computer systems, maintaining documentation of customer interactions while adhering to service level agreements.Business Operations & Social Media Manager
Mommy Edena / Peachy's Little Kitchen, VBRO Helmet Care - Tacloban, Don Eddie's Food PackageManaged business Facebook pages, creating promotional graphics and marketing content using Canva and ChatGPT to enhance brand visibility. Handled customer inquiries, processed orders, and maintained operational records to support business functions.
Skills & Expertise
Education
- Culinary ProgramCulinary Institute of Eastern Philippines · 2026 — Present
- Bachelor of Science in Information TechnologyACLC College - Tacloban · — — 2016