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Edith M. — Senior Virtual Assistant from United Kingdom

Edith M.

Senior Virtual Assistant

United Kingdom 1-2 years
Open to offersNew to Platform
Languages
English
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About

Edith M. is a seasoned Virtual Assistant and Project Manager with over five years of hands-on experience in administrative and project management roles. Operating from Wolverhampton, United Kingdom, she excels in providing comprehensive support to fast-paced environments. Her adeptness in calendar management and email correspondence is reflected in her impressive 98% on-time task completion rate. Leveraging skills in document preparation and client coordination, she has improved customer satisfaction and engagement significantly. At EHR, she expertly managed team schedules and ensured precise scheduling of over 50 meetings per month. Her prior role at CCCRN saw her boost social media engagement by 15% and increase newsletter open rates by 25%. As a Project Manager in Nigeria, Edith facilitated critical HIV service improvements across multiple local government areas, collaborating with community structures to enhance service quality and data management. With certifications in Virtual Assistance, Advanced Project Management, and various specialized platforms such as Microsoft Office Suite and Google Workspace, Edith is a robust support system for any administrative framework.

Experience

  • PROJECT MANAGER

    Akwa Ibom State Agency for the Control of HIV/AIDS, Uyo, Akwa Ibom State, Nigeria · 2020 — 2026
    Supported various facility and community structures to enhance service quality in alignment with national guidelines for HIV care and treatment. Collaborated with the Monitoring and Evaluation Unit to ensure accurate service documentation across designated local government areas. Conducted mentoring and capacity-building efforts for service providers to uphold documentation quality. Aided the local government area in achieving performance targets in service delivery and led supervisory visits across 31 local government areas. Mobilized resources to prevent service delivery gaps and organized quarterly meetings with stakeholders to review findings and improve HIV response strategies.
  • VIRTUAL ASSISTANT

    EHR · 2023 — Present
    Managed team calendars and scheduled over 50 meetings monthly while ensuring accuracy and timeliness. Handled email correspondence with a 95% response rate to urgent communications within 24 hours. Prepared and edited more than 10 reports and presentations weekly, enhancing content quality. Coordinated progress tracking for project tasks, achieving 98% adherence to deadlines.
  • VIRTUAL ASSISTANT

    CCCRN · 2020 — 2021
    Organized and maintained digital files to enhance document retrieval efficiency. Provided customer support and resolved 90% of inquiries during the first contact. Assisted in scheduling social media content, leading to a 15% increase in engagement over three months. Contributed to marketing initiatives by creating over 5 newsletters monthly, which improved open rates.

Skills & Expertise

Education

  • Bachelor of Medicine and Surgery
    University of Uyo, Akwa Ibom State. · 2009 — 2015
  • West African Examination Council
    Federal Government Girls’ College, Calabar · 2002 — 2008
  • First School Leaving Certificate
    Aku Nursery and Primary school, Calabar · 1996 — 2002