EDITHA J.
Senior IT Project and Quality Manager
Open to offersNew to PlatformAbout
Editha N. is a seasoned Management Professional with over two decades of diverse experience in Information Technology, Financial and Banking industries in Singapore, and management roles in Canada's Healthcare sector. She holds expertise in Operations Management, Quality Assurance, Process Re-engineering, and has been awarded a Six Sigma green belt certification in Singapore. Her career spans significant roles including Quality Manager for a global BPO company in the Philippines, Business Development and Project Manager in a Singapore-based IT consulting company, and numerous leadership roles at OCBC Bank. She has successfully managed large teams and led cross-functional projects that generated significant revenue. In healthcare, Editha has been instrumental in quality initiatives like AI adoption, client data collection, and performance metrics integration. Her strategic input and technical expertise have been recognized through multiple awards during her tenure at OCBC Bank in Singapore.
Why hire me
I have a wide range of experience and skills relevant to the requirements of any Operational Manager role. It demonstrates my capacity as a leader, who is able to work in a team environment for both local and remote, set and achieves long and short term goals, think analytically and solve problems. My extensive experience in operational management and process improvement will help me contribute a great deal to your company. Above all, I possess the interest and determination to perform well in the position you are offering. On my capacity as a leader, I have received various citations and awards for implementing projects that increased the profit of the organization, improved the accuracy and productivity of the staff and enhanced the process thereby reduced wastages due redundant processes.
Experience
Manager, Quality and Risk Management
NorWest Community Health Centres · 2024 — 2026Leads planning and execution of Quality Improvement and Risk Management throughout the organization. Collaborates on the development and monitoring of program plans, enhancing service delivery across multiple programs. Working with both Directors and Managers, ensures quality outcomes from various initiatives and research activities. Provides ongoing leadership and technical support in partnership with clinic managers and staff, and oversees staffing and reporting requirements of program functions.Operational Excellence Lead
Resolute FP Canada Inc. (Ontario Sawmills) · 2024 — 2024Collaborates with the Operational Excellence Manager and business segment leaders to advance performance enhancement projects. Contributes to the digital transformation of facilities and the establishment of standardized procedures within the wood products division. Focuses on asset management best practices and strategic action plans to fulfill performance objectives.Test Program Manager
Nityo Infotech Services Pte Ltd / United Overseas Bank · 2022 — 2024Accountable for delivering testing services across Customer Management, Credit Origination, and Compliance domain applications. Manages testing service vendors and coordinates with stakeholders to ensure the quality and conformity of test strategies and plans. Briefs vendors on proposals and project requirements, presenting findings to governance committees.UAT Test Preparation and Execution Manager
Oversea-Chinese Banking Corporation Limited (OCBC) · 2021 — 2022Implements and manages testing automation standards while developing quality assurance processes. Oversees the creation and execution of test plans and scripts, coordinating timelines with Operations Departments to avoid conflicts. Highlights defects for resolution and ensures smooth deployment of code into production environments.User Project Manager / Test Manager / Remittance Manager
Oversea-Chinese Banking Corporation Limited (OCBC) · 2010 — 2021Creates and revises project workplans to accommodate changing needs. Oversees project documentation while monitoring progress and reporting to stakeholders. Manages payment transactions and remittance processes, ensuring adherence to policies, and addressing customer complaints. Conducts reconciliations and metrics reporting.Project Manager cum Business Development Manager
Firium Singapore Pte Ltd. · 2008 — 2010Responsible for the execution of project workplans and allocation of responsibilities. Manages the operational aspects of projects and ensures timely delivery of milestones. Conducts market research and prepares functional documentation to guide the project lifecycle.Quality Assurance Manager
SPI Technologies, Inc. · 2000 — 2008Directs the Operations Management team, establishing strategies and ensuring operational efficiencies through process development. Oversees all aspects of Quality Assurance and Product Industrialization initiatives while managing quality reporting and identifying improvement opportunities.Quality Assurance Supervisor
SPI Technologies Inc. · 1998 — 1999Supervises and coordinates the activities of shift personnel to meet productivity and quality standards. Provides orientation for new hires on policies and procedures, while documenting processes for compliance.Quality Assurance Staff
SPI Technologies Inc. · 1995 — 1998Executes quality-related actions according to defined processes. Conducts inspections of products and ensures workflow conformity with client specifications while addressing customer complaints and recommending efficiency improvements.Customer Relations/New Accounts Clerk (On-the-Job-Training)
Security Bank and Trust Company · 1994 — 1994Interviews prospective customers wishing to open bank accounts and explains available banking services, aiding in application preparation and inquiry responses.
Skills & Expertise
Education
- Bachelor of Science in Computer ScienceTechnological University of the Philippines
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