Elisabeth R.
Mid-Level Telehealth Nurse Coordinator
Open to offersNew to PlatformAbout
Elisabeth S. is a highly experienced healthcare and customer support professional residing in Maurepas, LA, with over 20 years of clinical expertise and more than two years in telehealth and call center operations. As a Licensed Practical Nurse, she excels in remote patient monitoring and clinical documentation, proven by her achievements in maintaining 97% QA and 92% CSAT scores. Elisabeth skillfully manages 60–70 interactions daily, utilizing systems like Epic and PointClickCare with a data accuracy exceeding 98%. In her role as an LPN Care Navigator with HealthSnap, she was pivotal in providing telehealth navigation and support, while ensuring HIPAA compliance in remote documentation. Her experience at Conduent as a Benefits Call Center Representative highlights her proficiency in handling high-volume calls and resolving complex benefits queries. With expertise in EMR systems, telehealth platforms, and data entry, Elisabeth S. is well-versed in maintaining efficient, compliant workflows in a remote setup.
Experience
LPN Care Navigator
HealthSnap · 2024 — 2026Acted as the main phone contact for tele-health navigation and supported patients in their care. Entered RPM data such as BP, glucose, SpO₂, weight, and EKG into EMR while ensuring 100% HIPAA compliance. Documented tele-health encounters alongside care plans and patient education materials. Managed referrals, diagnostic orders, and scheduling updates to avoid delays. Identified documentation gaps to ensure continuity of care.Benefits Call Center Representative
Conduent · 2023 — 2026Managed approximately 60–70 inbound calls daily concerning employee and retiree annuity benefits. Maintained a high level of quality assurance with 97% QA and ensured 92% customer satisfaction ratings while achieving over 98% data accuracy across various benefits systems. Addressed eligibility, account, and record-update requests with a focus on first-call resolution. Balanced multiple systems, executing real-time data entry efficiently while keeping to an average handling time of 6:30 minutes. Upheld PHI/PII standards and adhered to HIPAA regulations in a fully remote setting.Skilled Care Coordinator / MDS Nurse
Landmark South · 2021 — 2023Facilitated interdisciplinary care coordination, discharge planning, and communication among nursing, therapy, and social services teams. Conducted MDS 3.0 assessments and managed RAI processes along with Medicare and Medicaid documentation. Ensured accurate clinical documentation to support audits and reimbursement processes. Enhanced data flow between departments to promote seamless transitions of care.Agency LPN — Travel Nurse
Nurses Direct, ShiftKey, Direct Medical Staffing · 2017 — PresentProvided skilled nursing care across various facilities through temporary assignments. Adapted effectively to new environments, workflows, and EMR systems. Assisted with patient care and participated in leadership and administrative tasks as needed.LPN Staff Nurse
Post Acute Medical · 2014 — 2017Administered direct patient care, including medication administration and treatment support. Assisted in implementing care plans and fostered communication among interdisciplinary teams.Medical Records Manager
Vital Link Home Health · 2008 — 2014Achieved a significant reduction in charting deficiencies through regular OASIS and 485 audits. Ensured timely submissions for OASIS and Medicare documentation, maintaining a perfect record. Prepared for deficiency-free ACHC surveys through quality assurance audits and staff training. Trained over 40 clinicians on HCHB/Kinnser EMR, significantly decreasing late notes. Oversaw chart scanning, indexing, release of information, and record retention while ensuring high-quality documentation to prevent billing denials.LPN Home Health Nurse
Concerned Care Home Health · 2005 — 2008Rendered skilled nursing care within home settings, including wound care, medication administration, and vital sign monitoring.LPN Staff Nurse
North Oaks Health System · 2002 — 2005Delivered direct patient care, performed assessments, and managed documentation. Supported processes for admissions, discharges, and transfers.
Skills & Expertise
Education
- Technical Diploma in Practical NursingNorthshore Technical College · 2000 — 2002