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Eliud M. — Mid-Level Web Developer and Technical Support Specialist from Guatemala

Eliud M.

Mid-Level Web Developer and Technical Support Specialist

Guatemala 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanishItalian
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About

Eliud M. is a seasoned Technical Support Specialist based in Guatemala City, with over a decade of experience in telecommunications and WordPress/WooCommerce site management. He specializes in resolving technical issues, creating process documentation, and training teams. With a proven track record in web development, Eliud has demonstrated expertise in platforms including WordPress, WooCommerce, and Elementor, offering both in-house and freelance services. An adept user of AI tools, such as Claude, he constructs efficient workflows for content creation and problem-solving. Eliud possesses a working knowledge of programming languages and environments like HTML, CSS, JavaScript, Python, C#, PHP, SQL, and Linux CLI. His bilingual abilities in English and Spanish facilitate effective customer communication and cross-functional collaboration. His professional ventures also include freelance web development and publishing 3D assets on commercial platforms like the Unity Asset Store, enhancing his diversified portfolio within the tech and creative sectors.

Experience

  • Training Facilitator

    IntouchCX · 2022 — 2025
    Conducted training for over 200 new and current employees, simplifying technical updates into actionable training resources. Authored and updated process documentation for stakeholders to maintain consistency across teams. Organized cross-functional meetings to strategize the implementation of new systems and processes.

  • Web Designer / Technical Content Creator

    Captain Hook Fishing · 2021 — 2022
    Developed and managed a WordPress website along with a WooCommerce store, focusing on front-end troubleshooting and maintaining technical functionality. Created email templates and automated signup forms using MailerLite, while monitoring analytics and reports.

  • Customer Sales Representative

    Allied Global · 2021 — 2021
    Assisted with hotel reservation support for a significant hotel network.

  • Customer Service & Sales Representative

    Conduent Guatemala · 2018 — 2020
    Addressed payment issues and managed reservation changes or new bookings for clients. Mentored agents, offering performance feedback, and worked on action plans to address metric gaps.

  • Customer Retention Representative

    ACT Guatemala · 2020 — 2020
    Focused on retaining customers across multiple services, including home phone and internet, while also upselling upgrades.

  • Customer Service Representative

    Telus International · 2020 — 2020
    Provided support for inquiries related to food-delivery orders.

  • Technical Support Specialist / MPS Admin

    Telus International · 2012 — 2018
    Provided technical and customer support for consumer products through remote troubleshooting. Handled user password resets and unlocks, managed VPN access and Local Admin Rights, and oversaw the administration of the Microsoft Exchange environment including email Distribution List management.

  • Fares & Schedule Representative

    Serco International · 2012 — 2012
    Provided support on pricing and scheduling, including assistance with accessibility accommodations for travelers with disabilities.

  • Freelance Web Developer & 3D Artist

    Independent clients and falloutnerd.com
    Managed WordPress, Elementor, and WooCommerce projects for independent clients, overseeing all aspects from sourcing to completion.

  • 3D Asset Creator

    Unity Asset Store
    Designed, sculpted, retopologized, and published game-ready 3D creature and environment assets for commercial distribution.