Elmer M.
Senior Human Resources Manager
Open to offersNew to PlatformAbout
Elmer F. is a seasoned HR leader with over 20 years of experience in human resources management, operational excellence, and employee engagement across various industries. Most recently, he served as Contract Relations Manager at Wingman Group, where he redesigned HR policies and spearheaded the implementation of HR automation systems. Prior to this, as the Head of Human Resources for Smarthouse Corp, Elmer developed a comprehensive HR strategy that transformed the HR function into a fully operational system, enhancing employee engagement and optimizing operational efficiency. His tenure at Cloudstaff Modern Workforce saw him leading global HR expansion efforts, creating consistent HR processes across regions, and launching successful employee engagement and retention programs. Elmer has also held significant positions at companies like OCWEN Business Solutions, Arvato BERTELSMANN, and StarTek Philippines, where he implemented key initiatives in attrition management, training development, and operational management, consistently achieving strategic objectives. His expertise in data analysis and reporting, labor relations, and global HR practices make him a valuable asset to any forward-thinking organization.
Experience
Contract Relations Manager (Human Resources Manager)
Wingman Group · 2025 — PresentRedesigned and rewrote all Human Resources policies to enhance clarity and usability. Established a culturally appropriate disciplinary process compliant with diverse legal standards. Reviewed HR policies while contributing to the design and implementation of comprehensive HR automation systems for onboarding, offboarding, performance reviews, and employee database management.Head Human Resources
Smarthouse Corp · 2025 — 2025Led programs that improved employee engagement and operational efficiency. Streamlined HR operations and executed a comprehensive HR Get Well Plan, transforming the function from non-existent to fully operational. Created and modernized recruitment systems and policies to ensure compliance with Philippine labor laws.Head Staff Support
Cloudstaff Modern Workforce · 2021 — 2024Set up the Pioneer Staff Support Department to enhance employee engagement. Implemented a 24/7 Company Help Desk for staff inquiries. Developed an Integrated Management System compliant with ISO 27001 standards and passed all internal and external audits. Defined key performance indicators and aligned job descriptions with organizational goals.Global Head Human Resources
Cloudstaff Modern Workforce · 2019 — 2021Led transformative initiatives to enhance organizational efficiency. Created HR automation across five business units and established a compensation strategy aligning with performance management systems. Developed a Family Welfare Program addressing employee needs and created comprehensive onboarding for new hires.Manager / Site Lead HR
OCWEN Business Solutions Incorporated · 2017 — 2019Implemented initiatives to enhance employee collaboration and streamline compensation processes. Developed an attrition reduction program to improve communication between HR and the IT team. Set up new processes for compensation and benefits operations, ensuring compliance with labor regulations.HR Business Partner
Arvato BERTELSMANN · 2013 — 2016Established HR start-up operations focusing on policy development and compliance. Achieved flawless results in client audits and leveraged data analysis for strategic insights to enhance employee engagement. Facilitated performance management systems and initiatives to improve employee satisfaction.Manager, Human Resource
StarTek Philippines Incorporated · 2011 — 2013Managed initiatives to address attrition and absenteeism by analyzing metrics and implementing action plans. Oversaw a team of HR business partners to ensure quality service delivery and successfully scaled HR services in line with rapid organization growth.Manager, Human Resources
SiTEL Philippines Corporation · 2008 — 2011Implemented strategic initiatives for updating salary structures and improving service quality. Managed HR operations across multiple sites and established employee sourcing strategies to optimize recruitment efforts.Assistant Vice – President
Informatics Holdings Philippines Incorporated · 2006 — 2008Developed new revenue streams through innovative training programs. Successfully achieved significant increases in royalty collections while improving the performance metrics of underperforming sites.Asst. Director-Start-up Operations South/ North Luzon
Informatics Holdings Philippines Incorporated · 1998 — 2006Managed franchise operations and training across regions, ensuring compliance and operational support. Focused on reducing costs while improving performance for franchise operations.Sr. Center Manager/Area Head North Metro Manila
Informatics Holdings Philippines Incorporated · 1996 — 2000Led startup operations for multiple centers, achieving high sales and academic excellence. Successfully represented the Philippines at international conferences, driving academic and financial success.Assistant Center Manager
Informatics SM Mega Mall · 1995 — 1995Drove sales growth and improved student enrollment while managing center operations. Implemented systems to enhance operational efficiency and reduce costs.Academics Head
Informatics SM Megamall · 1993 — 1994Developed and established standards to improve instructor performance and enhance student satisfaction. Managed evaluations and alignment between marketing and operations teams.Program Planning Officer / Lecturer
University of the Philippines Computer Literacy Center · 1989 — 1993Delivered exceptional instruction while managing a team of lecturers. Focused on professional development and high student satisfaction ratings.Systems Analyst / Project Manager
Cybersoft Information Technologies Incorporated · 1993 — 1993Managed the implementation of health information systems ahead of schedule, ensuring successful adoption by the Department of Health.
Skills & Expertise
Education
- Bachelor Science in ZoologyUniversity of Perpetual Help System – Manila Campus · 1984 — 1986
- Bachelor of Science Major in Electronics and Communication Engineering (2nd year)De La Salle University Manila · 1983 — 1984
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