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Elmon B. — Senior Operations and Quality Analyst from Philippines

Elmon B.

Senior Operations and Quality Analyst

Philippines 2-3 years 4 - 7 USD per hour
Actively lookingNew to Platform
Languages
EnglishTagalog
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About

Elmon Bejel is an Operations and Quality professional with over six years of experience managing complex workflows, tracking performance metrics, and optimizing internal processes. Throughout his career progression at Amazon—moving from customer service and tier-2 escalations to quality analysis and senior operations support—he has specialized in data-backed problem solving, cross-functional coordination, and eliminating manual redundancies. His background includes translating complex datasets into actionable insights for executive reviews, overseeing quality reporting, and guiding teams toward top-tier performance rankings. Combining analytical expertise with practical project ownership, Elmon consistently streamlines day-to-day operations to ensure strict adherence to global performance standards and service integrity. He holds a Bachelor's degree with a minor in Computer Science from Universidad De Manila.

Why hire me

Employers should hire me because I bring over six years of rigorous operations and quality management experience from Amazon, where I consistently turned complex data into streamlined processes and measurable efficiency gains. Throughout my progression from handling high-stakes escalations to leading teams and managing operational projects for executive review, I have built a work style rooted in data-backed problem-solving, absolute accuracy, and cross-functional collaboration. I don't just maintain service standards—I actively remove friction points, eliminate redundancies, and optimize workflows to protect bottom lines. If you bring me onto your team, you are gaining a dedicated professional who takes total ownership of challenges and translates analytical foundations into immediate, practical value.

Experience

  • Senior Operations Support and Quality Analyst

    Amazon · 2023 — 2025
    Led projects to convert complex datasets into actionable business insights, facilitating team alignment during executive reviews. Collaborated with operations leadership to optimize workflows, eliminating manual redundancies to enhance cost-effectiveness. Identified systemic bottlenecks and managed comprehensive reporting to support ongoing improvement.

  • Operations Support and Quality Analyst

    Amazon · 2020 — 2023
    Carried out daily quality audits to ensure compliance with global quality standards. Participated in calibration sessions to synchronize team performance with organizational quality benchmarks. Conducted in-depth performance analysis to assist frontline teams in achieving accuracy and compliance goals.

  • Resolutions Specialist (Tier-2 Escalations)

    Amazon · 2019 — 2020
    Managed the complete resolution of complex service issues across various channels, emphasizing customer trust and satisfaction. Utilized professional judgment for financial adjustments and account corrections in adherence to internal policies. Collaborated with cross-functional teams to investigate and address technical errors impacting the customer experience.

  • Acting Team Manager & Subject Matter Expert

    Amazon · 2019 — 2019
    Directed a large team towards achieving high performance by prioritizing accuracy and collective objectives. Mentored new talent on standard protocols and operational excellence to facilitate a smooth transition into production. Acted as a key resource for policy interpretation, promoting a culture of compliance and high-quality output.

  • Customer Service Associate

    Amazon · 2018 — 2019
    Handled a significant volume of varied customer interactions, fostering brand loyalty through meticulous order fulfillment. Consistently achieved top-performer status by surpassing peer benchmarks and delivering dependable service. Addressed account and logistics escalations to maintain customer retention and meet SLA targets.