Emmanuel M.
Senior Emergency Medical Technician
Open to offersNew to PlatformAbout
Emmanuel M. is a seasoned professional with over two decades of expertise in emergency medical services and emergency communications. He has developed his career in various roles across the Philippines and Qatar, demonstrating a commitment to providing reliable customer service, adeptly managing both remote and office-based support roles. Emmanuel's extensive experience includes serving as an Emergency Medical Technician at Hamad Medical Corporation, where he administered pre-hospital care and facilitated coordination with medical teams. His tenure also extended to being an Emergency Medical Dispatcher, skillfully prioritizing cases within a national EMS framework. In the BPO sector, Emmanuel excelled as a Senior Customer Service Representative at iQor Philippines, addressing customer concerns in fast-paced environments. His recent roles as a Virtual Assistant and Appointment Setter further highlight his proficiency in appointment setting and administrative tasks, applying his problem-solving and communication skills effectively in diverse scenarios. Emmanuel is fluent in English and Filipino and has basic proficiency in Arabic, offering a well-rounded skillset for various operational roles.
Experience
EMT and First Aid Instructor
Lifeline Academy · 2026 — 2026Delivered EMT and first aid training, clearly communicating technical information to students. Managed training preparation and maintained organized records.Responder / EMS Support Staff
City Disaster Risk Reduction and Management Office (CDRRMO) · 2025 — 2026Participated in emergency response efforts, supporting medical responses and evacuations during incidents. Collaborated with various teams while ensuring compliance with procedures.Virtual Assistant
Marc Bosserman Music · 2024 — 2025Provided administrative and marketing support remotely for a musician. Utilized email, calls, and online communication to engage potential clients and facilitate performance opportunities.Senior Customer Service Representative
iQor Philippines · 2024 — 2024Addressed customer inquiries related to an auto finance account, delivering clear and professional assistance. Reviewed account details and provided appropriate solutions while adhering to company procedures.Emergency Medical Technician / Responder
Provincial Disaster Risk Reduction and Management Office · 2024 — 2024Provided pre-hospital emergency care during both routine and disaster-related events. Conducted patient assessments and coordinated transport with partner agencies.Appointment Setter
SouthCall Business Outsourcing Inc. · 2022 — 2023Conducted inbound and outbound calls to engage potential customers and arrange appointments. Identified client needs, provided relevant information, and ensured the maintenance of organized customer data.Project Coordinator
Al-Khamri Property and Facility Management · 2020 — 2021Acted as the liaison between the company and clients, reporting on project needs and challenges. Monitored manpower and equipment delivery from various departments through regular site visits.Emergency Medical Dispatcher
Hamad Medical Corporation · 2018 — 2020Managed a high volume of emergency calls, gathering information from callers and prioritizing cases for ambulance dispatch. Coordinated with paramedics and hospitals within a national EMS framework.Ambulance Paramedic
Hamad Medical Corporation · 2014 — 2018Delivered advanced pre-hospital care during medical, trauma, and cardiac emergencies. Communicated effectively with patients, families, and emergency personnel while completing operational documentation.Critical Care Assistant
Hamad Medical Corporation · 2013 — 2018Assisted in critical care tasks including monitoring and patient stabilization. Collaborated closely with medical teams to adhere to established procedures.Emergency Medical Technician (EMT-B)
Hamad Medical Corporation · 2004 — 2014Provided emergency response and patient care in various environments, interacting with patients and collaborating with dispatch and hospitals.Emergency Medical Technician / Unit Team Leader / First Aid & BLS Instructor
Quezon City Government – QC Rescue 'Sagip Buhay' · 2003 — 2004Responded to medical emergencies, leading response teams and ensuring operational readiness. Provided first aid and life support training to local schools and community groups.
Skills & Expertise
Education
- Bachelor of Arts in Communication ArtsAngelicum College
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