Ericka M.

Ericka M. M. is a seasoned BPO professional with more than four years of solid experience in the dynamic sectors of Healthcare, Financial, Utility, and Collections accounts. Skilled in Revenue Cycle Management (RCM) and known for her expertise as a Subject Matter Expert, she excels in escalation handling, case management, and team coaching. At Access Healthcare, she managed end-to-end RCM operations, ensuring compliance and quality standards. While at Transparent BPO, Ericka supported real-time floor operations as an SME, achieving consistent Top 10 Collector status. Her role at Sagility involved maintaining top QA scores through effective team support. Additionally, at Foundever, she handled high-priority customer disputes in Utility Accounts, gaining recognition as the Overall Top Escalation Specialist. Her career began at Jollibee, where she honed her customer service skills, receiving accolades for excellence. Ericka is recognized for her adaptability and precision across diverse operational environments.