ERIKA A.

Erika A. is a seasoned operations professional with over a decade of experience spanning customer service, e-commerce logistics analytics, hotel and property management, sales and marketing, and entrepreneurship. She has effectively utilized platforms such as Salesforce, Cloudbeds, Gorgias, and Shopify to enhance e-commerce operations and customer retention strategies. As the owner-operator of a coffee shop, she has demonstrated strong leadership in managing day-to-day operations, inventory control, and marketing efforts, which have underpinned the business's consistent performance. Erika's career has also encompassed roles such as an Email Specialist at P30Seven Business Solutions, where she managed customer inquiries and resolved order issues efficiently, and an Operations Analyst at Shopee Philippines, where she handled complex customer service challenges. Her expertise extends to hotel management, having overseen comprehensive operations for boutique hotels, and she has excelled in maintaining high standards of guest relations and occupancy management. Erika holds a Bachelor of Science in Tourism Management and has pursued certifications in social media marketing and e-commerce, further refining her skill set in this domain.