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Ernie D. — Senior Executive Assistant in Banking from Indonesia

Ernie D.

Senior Executive Assistant in Banking

Indonesia 6+ years
Open to offersNew to Platform
Languages
EnglishIndonesian
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About

Ernie D. is an accomplished Executive Virtual Assistant and Administrative Operations expert with over 20 years of experience based in Jakarta, Indonesia. Her extensive career in the banking industry has seen her support senior executives and cross-functional teams with a focus on regulatory compliance, internal audit, and operational process improvement. At MUFG Bank, she excelled as a Compliance Senior Staff, delving into regulatory advisory, while also serving as an Internal Auditor ensuring stringent adherence to operational protocols. Her earlier tenure at Bank Finconesia in operations and as an Executive Secretary to the Board further honed her skills in executive administration, calendar management, and travel coordination. Transitioning to remote work, Ernie now focuses on sharpening her document control and remote collaboration capabilities, utilizing tools like Microsoft Office and Google Workspace, and she actively pursues professional development to offer top-tier executive and administrative support in virtual environments.

Experience

  • Career Transition to Virtual Assistance

    Independent Professional · 2023 — Present
    Pursued a structured transition into Virtual Assistance and remote administrative support after a lengthy career in banking. Completed training in Virtual Assistance and Data Entry, focusing on executive support and administrative coordination. Gained proficiency in Microsoft Office and Google Workspace, along with calendar and email management, data management, and document preparation. Built administrative workflows, templates, and document management systems to prepare for client support. Engaged in ongoing professional development through online courses.

  • Compliance Senior Staff – Regulatory Advisory Specialist

    MUFG BANK, JAKARTA BRANCH · 2008 — 2022
    Conducted reviews and analyses of numerous new banking regulations yearly, assessing their business impact and preparing gap analyses and implementation guidance. Facilitated communication of regulatory changes with cross-functional teams to ensure timely implementation. Delivered briefings and presentations to groups of 20–30, simplifying complex regulatory requirements into practical guidance. Oversaw the implementation of regulatory changes affecting banking operations, KYC/AML processes, and foreign exchange transactions. Engaged with Bank Indonesia and the Financial Services Authority for regulatory clarifications and business support. Prepared communications and documentation for internal stakeholders to ensure accurate implementation.

  • Operations / Remittance Staff/Customer Services

    BANK FINCONESIA, PT · 2000 — 2007
    Processed customer transactions and remittance instructions with precision, following established banking procedures. Provided superior customer service and addressed inquiries regarding banking products and transactions. Reviewed documentation for new account onboarding to comply with KYC/AML standards. Maintained confidentiality while accurately managing transaction and customer records.

  • Internal Auditor

    MUFG BANK, JAKARTA BRANCH
    Executed monthly internal audits across various operational areas as per the annual audit plan. Collaborated with audit teams to examine operational processes, internal controls, and compliance with regulations. Evaluated operational risks, identifying potential improvements to internal controls and business processes. Drafted comprehensive audit reports and devised recommendations for enhancing Standard Operating Procedures (SOPs). Contributed to the Audit Committee reporting by documenting findings and tracking implementation. Coordinated with departments to facilitate the execution of corrective actions.

  • Executive Secretary to Board of Directors

    BANK FINCONESIA, PT
    Delivered extensive executive administrative support to two expatriate Directors within a dynamic banking setting. Managed calendars, organized meetings, and prioritized scheduling needs for optimal executive time usage. Coordinated all aspects of domestic and international business travel, including bookings and detailed itineraries. Arranged client meetings, prepared agendas and materials, recorded minutes, and tracked follow-up actions. Acted as a primary liaison with clients and internal stakeholders, ensuring professional communication and confidentiality. Produced executive correspondence and business documents, translating materials from Bahasa Indonesia to English.

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