Ervin M.
Mid-Level Automation Technical Support Specialist
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Ervin M. is a results-driven professional specializing in automation and technical support. With extensive experience in workflow automation, system integrations, and end-user support, Ervin has a robust background in JavaScript-based automation and embedded systems development using Arduino. Serving as a Technical Support Specialist at Systato, Ervin provides frontline technical support for enterprise CRM and back-office systems, assisting users in workflow execution and issue resolution. He played a key role as an Implementation Specialist at Laivly, where he configured AI-driven automation tools and worked alongside product and engineering teams to ensure seamless integration and reliable performance. Ervin's education includes a Bachelor of Science in Information Technology from King’s College of the Philippines.
Experience
Technical Support Specialist
Systato (KvCore & Re/Max) · 2025 — 2026Provided frontline technical support for enterprise platforms including CRM and back-office systems. Assisted users with platform navigation, workflow execution, and issue resolution. Escalated system-level concerns to internal technical teams to ensure timely resolution. Documented recurring issues and contributed to internal knowledge base articles to enhance team efficiency. Guided users through complex operational workflows to minimize downtime and improve user experience.Software Technician
Layad Circuit · 2024 — 2025Developed and programmed embedded software using Arduino for custom electronic systems. Collaborated closely with hardware engineers to design, test, and integrate software into electronic circuits. Conducted debugging, functional testing, and performance optimization of embedded applications, ensuring software reliability and compliance with project specifications.Implementation Specialist (L2 Technical Support)
Laivly · 2023 — 2024Configured and implemented an AI-driven automation tool to trigger automated actions based on workflow conditions and events. Analyzed customer workflows to identify opportunities for automation and optimize task execution. Translated user requirements into system configurations that enabled hands-off, automated processes. Collaborated with product, engineering, and support teams to ensure reliable integration and performance, and supported implementation validation to meet project requirements and operational goals.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologyKing’s College of the Philippines · 2019 — 2023
- Bachelor of Science in Business AdministrationKing’s College of the Philippines · 2017 — 2018