Estefania D.
Junior Bilingual Customer Service Advisor
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Estefanía D. is a skilled individual with a foundation in English and French language teaching and experience in commercial advising and customer service. She is currently pursuing a degree in Spanish and Foreign Languages (English-French) from Universidad de la Salle. Estefanía has honed her skills as an English and French instructor, focusing on tailored, curriculum-based learning plans to meet diverse educational needs. She has contributed to academic environments by planning and executing inclusive classes, assessing student progress, and creating educational materials. Her professional experience extends to roles such as a commercial advisor at companies like GNP BPO Call Center and Avatar Telcos SAS, where she excelled in sales of assistance services, insurance, and mobile plans. Additionally, she has served as a collections advisor at Negret Velasco, handling financial data and collections for various banks. Estefanía's technical background in Recreational Community Techniques from SENA complements her diverse skill set.
Experience
Private English and French Teacher
nullInstructed students in English and French tailored to their age and language proficiency, following a pre-planned curriculum. Provided feedback on assignments and projects in both languages, offering support based on individual learning needs.Commercial Advisor
GNP BPO Call centerProvided information to clients regarding home assistance services and the marketing of insurance products, detailing the benefits and promotions associated with each service.Commercial Advisor
Avatar Telcos SASInformed customers about mobile plans and equipment financing, detailing service acquisition and the related advantages and promotions, while overseeing the financing process for mobile plans and devices.Debt Collection Advisor and Data Entry Clerk
Negret VelascoManaged collection of delinquent accounts for various banks and credit companies, while performing operational tasks and data entry for clients from different financial entities.Intern
Fundación ASEPlanned and developed English classes for basic education students at Colegio General Santander IED, designing and adapting teaching activities to meet learning needs. Implemented pedagogical strategies to enhance participation, comprehension, and language use, while supporting classroom management to foster a respectful and inclusive environment. Evaluated student progress through formative activities and ongoing assessment, and created educational materials to strengthen vocabulary and basic English structures.
Skills & Expertise
Education
- Bachelor's degree in EnglishUniversidad de la Salle
- Bachelor's degree in Spanish and Foreign LanguagesUniversidad Santo Tomás