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Eugene A. — Senior E-commerce Operations Specialist from Philippines

Eugene A.

Senior E-commerce Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Eugene A. is a skilled E-commerce Virtual Assistant and Data Operations Specialist based in Marikina City, Philippines, with over 15 years of experience in optimizing online storefronts. He has a proven track record in managing end-to-end product listings, ensuring catalog accuracy, and executing detailed graphic designs for international brands. With expertise in high-volume inventory systems and using tools like Adobe Photoshop and Shopify, Eugene effectively drives operational efficiency. Currently a Virtual Assistant and Lead E-commerce Specialist at Haz Motorsport, he manages catalog operations, enhances vendor images, and supports junior assistants. His prior roles include Inventory Manager at 2ndoffice, and Customer Service Representative at Concentrix, where he resolved complex billing issues and exceeded customer satisfaction targets. Eugene's technical proficiency extends to MS Excel, database management, and audio editing software, making him a versatile asset in E-commerce and data operations sectors.

Experience

  • Virtual Assistant / Lead E-commerce Specialist

    Haz Motorsport · 2017 — Present
    Streamlined catalog operations through the sourcing, formatting, and launching of new products on eBay and Shopify platforms. Extracted raw supplier documents, cleansed data files, and created accurate listing assets for cloud uploads. Improved listing click-through rates by utilizing Adobe Photoshop to enhance vendor images in brand-specific templates. Maintained historic accuracy in corporate databases and ensured data security while providing mentorship and technical support to junior virtual assistants.

  • Inventory Manager (Project-Based)

    2ndoffice · 2017 — 2017
    Analyzed internal sales data to predict future supply needs, effectively reducing risks of stockouts and over-ordering. Maintained communication with international suppliers for negotiation, order placement, and tracking of incoming B2B inventory. Collaborated with warehouse staff and account managers to align inventory levels with business objectives.

  • Customer Service Representative / Subject Matter Expert (SME)

    Concentrix · 2015 — 2017
    Managed live chat, email, and phone interactions to address complex billing, exchange, and service claim issues promptly. Exceeded customer satisfaction and sales targets by fostering professional rapport and employing active listening. Handled customer refunds, product replacements, and service adjustments securely.

  • Data Entry Encoder

    Sykes Marketing Services Inc. · 2011 — 2015
    Performed data entry tasks by converting dense commercial invoices and financial records into organized and formatted system documentation. Audited databases against raw documentation to swiftly correct alphanumeric errors while adhering to data privacy standards.

  • Land Title Encoder

    Vakrangee E-Solution Inc. · 2010 — 2010
    Scanned and classified legal land records, digitizing them into structured search databases within tight project deadlines. Ensured compliance with data privacy measures to prevent violations related to public documents.

Skills & Expertise

Chat SupportEcommerceEcommerce ExpertEbay ListingE-CommerceGraphic DesignCustomer ServiceEmail SupportVirtual AssistantData Entry SpecialistCustomer Service RepresentativeAdobe Premiere ProAdobe PhotoshopExcel ExpertProduct Listing Specialist

Education

  • Electronics and Communication Engineering (Undergraduate)
    Technological Institute of the Philippines · 2009 — 2010
  • Secondary Education Graduate
    Marikina Heights High School · 2005 — 2009