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Eunice N. — Virtual Assistant Administrative Support Specialist from Nigeria

Eunice N.

Virtual Assistant Administrative Support Specialist

Nigeria 2-3 years 12 - 15 USD per hour
Open to offersNew to Platform
Languages
English
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About

Eunice N. is a seasoned Virtual Assistant and Administrative Support Specialist with over a decade of experience in executive support and remote team management. Possessing a robust proficiency in tools like Google Suite, Microsoft Office, Asana, and Trello, Eunice excels in optimizing workflows through calendar and email management, data entry, and customer service. Her tenure at Digital Hospitality Hub refined her skills in Airbnb and property management, where she successfully increased bookings by 40% within three weeks through strategic engagement and rapid response capabilities. Eunice's expertise extends to travel coordination, having managed comprehensive itineraries at Lagos Travel Hub. Her career also includes impactful roles in personal and customer service at Sankore Publishers Ltd. and Lead Car Services, where she contributed to organizational efficiency and client satisfaction. Eunice holds certifications in Virtual Assistance and a Diploma in Mass Communication from Lagos State University.

Experience

  • Virtual Assistant

    Digital Hospitality Hub · 2023 — 2024
    Managed calendars and scheduled appointments while also coordinating travel arrangements for multiple stakeholders. Addressed email correspondence, ensuring a response time of under 24 hours. Oversaw the management of over 5 Airbnb property listings, including guest inquiries and bookings. Streamlined booking processes by identifying common guest questions and creating pre-approved responses. Collaborated with hosts, guests, and cleaning services for guest check-ins and property operations. Created and scheduled social media content for promotional purposes and tracked financial transactions related to rent and expenses. Monitored key performance indicators to inform operational enhancements and performed data entry and document preparation using Google Suite and Microsoft Office.

  • Ticketing & Reservation Freelancer

    Lagos Travel Hub · 2022 — Present
    Booked domestic and international flights along with hotel accommodations while managing visa and passport procurement. Ensured client reservations were handled from start to finish with consistent communication to create a smooth travel experience. Coordinated multiple travel itineraries simultaneously, showcasing strong multitasking capabilities.

  • Customer Service Representative

    Lead Car Services · 2018 — 2020
    Responded to inquiries and complaints from customers and drivers, fostering high satisfaction rates and trust. Promoted company services through social media, contributing to increased sign-ups for drivers and riders in Enugu. Acted as the initial contact for clients via phone and in-person, representing the company professionally.

  • Personal Assistant / Secretary

    Sankore Publishers Ltd. · 2003 — 2013
    Provided comprehensive administrative support, including document preparation, filing, and phone management over a span of 10 years. Managed payroll and utility bill payments while handling bank transactions. Coordinated travel logistics such as visa applications, hotel arrangements, and flight bookings. Involved in recruiting and training new staff to enhance organizational effectiveness. Conducted research, managed facsimile and email communications, and performed stock inventory of published materials.