Evangel G.
Mid-Level BPO Customer Support Specialist
Open to offersNew to PlatformAbout
Evangel G. is an experienced BPO professional with a notable 17-year career specializing in customer service, technical support, and help desk operations. Operating from the Philippines in remote environments, Evangel has excelled in handling customer inquiries through various channels, including chat, email, and calls. With a solid background in supporting international business environments, Evangel has worked with US- and UK-based operations, demonstrating adeptness in problem-solving, documentation, and utilizing CRM systems and ticketing platforms. His tenure at Foundever involved supporting a UK online food delivery service, managing customer interactions, and efficiency in service policy adherence. Previously, Evangel served as an IT Help Desk Agent at Atos Global IT Solutions, providing technical support for an international healthcare organization, and as a Technical Support Representative at Sykes Asia, addressing connectivity and service issues for a telecom company. Evangel's expertise in maintaining productivity and quality standards makes him a reliable asset in the BPO industry.
Experience
Customer Service Representative
Foundever · 2018 — 2026Delivered customer service support for an online food delivery service targeting the UK market. Engaged with customers via live chat and inbound calls to resolve inquiries related to accounts, orders, payments, and delivery. Investigated issues and applied solutions while adhering to established service policies. Maintained detailed documentation of customer interactions and actions taken within internal systems. Handled simultaneous customer concerns with professionalism and accuracy, leveraging CRM and support systems for information access and case tracking. Collaborated with customers and internal teams to ensure issue resolution and sustained productivity standards in a dynamic work environment.IT Help Desk Agent / Technical Support
Atos Global IT Solutions · 2014 — 2018Delivered first-level IT help desk support to employees of a healthcare organization. Functioned as the Single Point of Contact (SPOC) for technical support requests, aiding users with hardware, software, and connectivity issues. Employed systematic troubleshooting techniques to diagnose and resolve technical concerns, escalating cases when required. Maintained accurate records of incidents and resolutions in the ticketing system while prioritizing support requests per established protocols. Effectively communicated technical solutions to users across various technical knowledge levels.Technical Support Representative
Sykes Asia · 2007 — 2013Provided technical assistance to customers of a telecommunications company, focusing on DSL internet and home networking services. Diagnosed service issues related to connectivity and equipment using structured troubleshooting methods. Guided customers through the resolution process in an understandable manner and handled inquiries related to modem and network concerns. Accurately documented troubleshooting actions and customer interactions while escalating complex issues as necessary. Maintained high standards of customer service and productivity in a fast-paced support environment.
Skills & Expertise
Education
- Bachelor of Science in ManagementFather Saturnino Urios University (FSUU) · 1994 — 1999
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