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Ezrah F. — Mid-Level Virtual Assistant from Philippines

Ezrah F.

Mid-Level Virtual Assistant

Philippines 3-6 years
Open to offersNew to Platform
Languages
English
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About

Ezrah V. is a reliable virtual assistant with an extensive background in customer support and administrative tasks. Demonstrating proficiency in data entry and documentation, CRM software such as Zendesk, Zoho, and SAP, Ezrah excels in managing email communications and addressing customer inquiries. In a previous role as a BDR Junior Specialist at Agapay, Ezrah maintained accurate CRM records and executed outbound prospecting to generate new business opportunities. This experience included qualifying leads and scheduling sales meetings in collaboration with sales and marketing teams. As an Appointment Setter at Simple Biz, Ezrah served as the first point of contact, setting appointments and enhancing customer relationships. With a foundation in bookkeeping from a role at Kasipag Microfinancing Corporation, Ezrah is adept at managing accounts payable and receivable, while preparing monthly financial statements. Ezrah holds a Bachelor of Science in Accounting Technology from La Verdad Christian College.

Experience

  • BDR Junior Specialist

    Agapay · 2025 — 2026
    Maintained accurate CRM records to ensure effective tracking of outreach activities. Executed outbound prospecting through calls, emails, and LinkedIn to create new business opportunities. Qualified leads and scheduled sales meetings for the Account Specialist while collaborating with the sales and marketing team to improve lead quality.
  • Appointment Setter

    Simple Biz · 2024 — 2025
    Served as the initial point of contact and arranged appointments for potential clients. Improved customer relationships with timely follow-ups. Developed strong rapport-building skills through daily interactions with a diverse clientele over the phone. Consistently secured a reliable number of quality appointments to meet weekly targets.
  • Bookkeeper

    Kasipag Microfinancing Corporation · 2023 — 2024
    Posted daily receipts and payments following corporate protocols. Proactively communicated with team members about issues or concerns related to bookkeeping tasks. Prepared monthly financial statements to accurately reflect the company's financial position and managed accounts payable and receivable.
  • Customer Service Representative

    TaskUs · 2019 — 2022
    Resolved customer complaints with empathy, which led to increased loyalty and repeat business. Enhanced customer satisfaction by promptly addressing concerns and providing accurate information. Responded to inquiries regarding products, services, and company information.

Skills & Expertise

Education

  • Bachelor of Science: Accounting Technology
    La Verdad Christian College · — — 2019