Fallistea F.
Junior Hospitality Receptionist
Open to offersNew to PlatformAbout
Fidian S. is a dedicated and skilled Receptionist currently employed at Bustle Base in Kuta, Bali. Since April 2024, he has excelled in providing exceptional guest services, characterized by his friendly and detail-oriented approach. At Bustle Base, Fidian effectively manages room reservations through various Online Travel Agencies such as Airbnb and Booking.com, and direct booking channels, demonstrating his proficiency in handling administrative tasks and guest inquiries. His utilization of Cloudbeds PMS to manage in-house reservations and CRM systems for personalized guest interactions underscores his organizational skills and capability in maintaining smooth operational flow by coordinating with housekeeping and other departments. Fidian's expertise in Microsoft Office further complements his ability to multitask and provide top-tier service in a fast-paced environment.
Experience
Receptionist
Bustle Base (Bali Bustle) · 2024 — PresentGreeted and supported guests with a customer-focused and professional demeanor. Addressed inquiries, requests, and complaints to enhance the overall guest experience. Oversaw room reservations via Online Travel Agencies (OTA) such as Airbnb, Booking.com, Coliving.com, Agoda, Traveloka, Tiket.com, along with direct booking channels. Managed guest reservations and room availability utilizing Cloudbeds PMS. Maintained guest profiles and communications through the CRM system for tailored guest services. Collaborated with housekeeping and other departments to ensure seamless daily operations. Kept precise reservation records and provided administrative assistance at the front desk.
Skills & Expertise
Education
- Interior DesignInstitut Desain dan Bisnis (IDB) · 2023 — Present
- High School DiplomaHarapan Denpasar High School · — — 2023