Feljan F.

Feljan F. is a seasoned Customer Service and Operations Professional with over 8 years of experience in telecommunications, SaaS, eCommerce, legal services, and online education. His expertise lies in CRM platforms, technical troubleshooting, Shopify applications, and community management. Feljan has a proven track record in managing multiple priorities, addressing customer issues efficiently, and maintaining high-quality service in fast-paced environments. He supported Shopify merchants at Hextom with application setup and resolved technical issues, enhancing client satisfaction. At Charged Up University, he handled community inquiries and operational tasks to ensure seamless program delivery. While at WinIt LLC, Feljan coordinated with legal teams, managing sensitive case information with professional integrity. His proficiency in tools like Zendesk, Close CRM, and Shopify, complemented by a Bachelor's degree in Computer Science from Negros Oriental State University, underpin his ability to drive customer fulfillment and process improvement. Fluent in English and Filipino, he brings diverse skills and a rich background to every project he undertakes.