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Felmar M. — Senior Amazon Virtual Assistant from Philippines

Felmar M.

Senior Amazon Virtual Assistant

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Felmar M. is a seasoned Amazon Virtual Assistant and Recruitment & Staffing Specialist based in Davao City, Philippines, with over 15 years of diverse experience in the e-commerce and recruitment industries. He excels in Amazon Seller Central management, providing comprehensive account maintenance, product sourcing, and supplier negotiations. His prowess in tools such as Tactical Arbitrage, Keepa, and Jungle Scout has driven significant improvements in inventory management and supplier relations. As a tech support expert, Felmar offers extensive experience in technical support for networking solutions, especially in SOHO environments, focusing on both hardware and software troubleshooting. His role in staffing includes managing global recruitment for technical consultants, developing cost-efficient strategies in international markets, and maintaining a robust talent pipeline. With a Bachelor of Arts in Mass Communication from the University of Mindanao, Felmar brings strategic insights into CRM management and customer experience across varied platforms, effectively handling customer inquiries and enhancing the overall buying experience.

Experience

  • Amazon Virtual Assistant

    Various Clients · 2016 — 2025
    Managed the full maintenance of Amazon Seller Central accounts. Conducted product sourcing utilizing Storefront Stalker and Tactical Arbitrage, analyzing competition and sales velocity using Keepa and Jungle Scout. Oversaw lead generation and outreach through Zoho CRM, negotiating with wholesale suppliers. Recorded logistics and inventory data accurately, maintaining shipment reconciliations, unfulfillable inventory records, and reimbursements via Google Sheets. Resolved customer inquiries and managed communications with buyers for replacements and refunds.

  • Staffing Consultant

    Appen · 2015 — 2016
    Handled global recruitment by managing full-cycle sourcing for technical consultants on international projects. Administered processes including candidate screenings, NDAs, and contracts while maintaining an active talent pipeline within the in-house ATS. Developed and monitored effective sourcing strategies tailored for various global markets, utilizing data metrics to track posting effectiveness.

  • TSR / Escalations Desk

    VXI Global Solutions · 2014 — 2015
    Resolved high-priority '6 in 30' cases related to AT&T U-Verse, taking full ownership of complex technical issues to reduce repeat call rates and enhance site metrics.

  • Customer Service Associate II

    Convergys · 2013 — 2014
    Provided premium service recovery and handled order entry for Macys.com, managing both retail and bulk orders during seasonal promotions and discounts.

  • Technical Support Rep

    VXI Global Solutions · 2011 — 2013
    Delivered specialized technical support services for HSIA, IPTV, and CVOIP across 13 US states.

  • L2 Tech Support

    Synnex-Concentrix · 2007 — 2011
    Served as the Point Person/Lead for L2 escalations involving specialty products such as Access Points, NAS, and Network Cameras. Specialized in SOHO networking and provided support for wireless adapters and proprietary Samsung/D-Link kits.

  • HR Personnel

    DTI-Overland Transport Corp. · 2005 — 2006
    Monitored employee status and benefits, including SSS, Philhealth, and Pag-Ibig, while maintaining 201 files for all levels of staff.