23 viewsjobseeker
Ferdinand A. — Mid-Level Network Operations Specialist from Philippines

Ferdinand A.

Mid-Level Network Operations Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
Video Introduction
No video introduction yet
The candidate has not added a video.
Contact information and social networks are private. Connect to unlock.
Hidden

About

Ferdinand G. is a licensed Electronics Engineer with a Master’s in Engineering and a significant background in the telecommunications and technology industries, notably at Globe Telecom and Maxcore Technologies. His roles have encompassed network operations, incident management, and service quality assurance, where he analyzed complaints, optimized network build activities, and executed proactive and reactive network issue handling across wireless and wireline domains. Ferdinand has demonstrated advanced capability with network performance monitoring, data analytics using tools like QGIS, Power BI, and SQL, and automation of reporting dashboards. His expertise extends to configuring and maintaining biometrics, CCTV, and FDAS systems. Ferdinand has been consistently recognized for his impact on process improvement, complaint resolution, and project delivery, leveraging RF drive testing, technical troubleshooting, and dashboard automation to strengthen business operations and service reliability.

Experience

  • SERVICE QUALITY ASSURANCE ENGINEER

    Globe Telecom, Inc. · 2024 — Present
    Conduct complaint analysis and identify data trends to generate actionable insights. Oversee network build activities, including site expansions and interference scanning, to enhance service quality. Utilize GIS to map high-complaint areas and propose executable solutions. Perform drive tests to gather signal data for diverse RAN scenarios. Collaborate with Service NOW developers to articulate team requirements for catalog creation and improvements.
  • NETWORK COMPLAINTS & INCIDENT SUPPORT ENGINEER

    Globe Telecom, Inc. · 2021 — 2024
    Evaluate and monitor daily network-related complaints for both wireless and wireline systems, addressing issues across RAN to Core networks. Generate daily reports on open complaints tickets. Broadcast notifications regarding both planned and unplanned network outages and provide updates on affected network elements due to disasters. Manage wireline threshold complaint resolutions.
  • IT SUPPORT ENGINEER / MASTER OF ENGINEERING IMMERSION

    Maxcore Technologies, Inc. · 2022 — 2023
    Installation, configuration, and troubleshooting of biometrics and door access systems, including CCTV cameras and Fire Detection & Alarm Systems (FDAS). Configure frequencies and settings for Cignus Radio. Offer technical support and assistance on-site to technicians for system installations and maintenance.
  • SERVICE OPERATIONS ENGINEER

    Globe Telecom, Inc. · 2019 — 2021
    Conduct root cause analysis for 'mover cells' with deteriorating KPIs and isolate sources of interference through the assessment of RTWP (Received Total Wideband Power). Oversee the management of sleeping cells that are active without traffic. Engage in reactive complaint handling and maintain operations within the Network Technical Group’s Service Desk.

Skills & Expertise

Education

  • Master of Engineering Major in Electronics Engineering
    University of Saint Louis Tuguegarao (USLT) · 2021 — 2024
  • Bachelor of Science in Electronics Engineering and Computer Science
    St. Paul University Philippines (SPUP) · 2012 — 2017