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FNU W. — Mid-Level Housekeeping Manager from Indonesia

FNU W.

Mid-Level Housekeeping Manager

Indonesia 6+ years
Open to offersNew to Platform
Languages
English
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About

Widodo is a skilled Housekeeping Deck Manager with extensive experience in the hospitality industry, primarily at Holland America Line. In this role, he managed daily operations to ensure cleanliness and order in all areas, fostering a high standard of service. He was responsible for developing and implementing training programs to enhance team efficiency, conducting regular inspections to maintain sanitation standards, and managing inventory to optimize costs. Previously, as an HK Supervisor – Pest Control Technician, Widodo created comprehensive pest control plans and ensured compliance with health regulations. He leveraged advanced pest control software and coordinated extensively with regulatory agencies. His earlier experience includes roles such as Cabin Steward and Room Boy, where he ensured high cleanliness standards and excellent guest service. Widodo holds a diploma in Hospitality from Wisakti International Tourism Institute Jakarta and several certifications, including a Pest Control Certificate and Basic Safety Training, which underscore his commitment to operational excellence and safety.

Experience

  • Housekeeping Deck Manager CPA

    Holland America Line · 2024 — 2026
    Managed daily operations of housekeeping to ensure cleanliness and organization throughout the premises. Developed training programs aimed at increasing staff efficiency and service quality. Performed inspections to uphold standards of cleanliness and sanitation, while managing cleaning supplies inventory to reduce waste. Collaborated with various departments for event coordination and promptly addressed guest complaints to enhance satisfaction. Gathered feedback to inform service improvements and maintained documentation for management review.
  • HK Supervisor – Pest Control Technician

    Holland America Line · 2019 — 2024
    Created pest control plans in alignment with health and safety regulations while minimizing environmental impact. Conducted inspections to identify pest issues and recommended treatments based on best practices. Used pest control software for tracking service requests and maintaining accurate records. Ensured safe handling and disposal of hazardous materials according to regulatory guidelines. Managed inventory of pest control supplies, coordinated with health departments, and led training sessions on new technologies.
  • Cabin Inspector - HK Supervisor

    Holland America Line · 2015 — 2019
    Performed inspections of cabin facilities to meet safety and quality standards while collaborating with maintenance teams to resolve issues. Established inspection protocols for improved efficiency, and trained new inspectors on company practices. Documented findings using inspection software and monitored inventory of inspection tools. Responded to customer feedback to enhance cabin services and facilitated resolution of maintenance requests.
  • Cabin Steward

    Holland America Line · 2008 — 2015
    Maintained cleanliness and presentation of passenger cabins, contributing to enhanced guest satisfaction. Built positive relationships with passengers by promptly addressing their needs and concerns. Took part in safety drills to ensure emergency preparedness and implemented feedback systems for service improvements. Managed cabin assignment records and assisted with conflict resolution among guests.
  • Housekeeping Utility – GPA

    Holland America Line · 2004 — 2006
    Ensured cleanliness in public areas and maintained records of cleaning schedules for management review. Handled guest luggage and established relationships with vendors for sourcing cleaning products at competitive prices. Assisted in setup and cleanup for special events to ensure readiness and cleanliness of facilities.
  • Room Boy

    ASTON Hotel Semanggi Jakarta · 2000 — 2003
    Upheld cleanliness and orderliness in guest rooms and public areas, improving the overall guest experience. Responded to guest requests promptly, collaborating with the housekeeping team to complete daily tasks. Conducted thorough room inspections to ensure amenities were replenished and functioning, while managing time effectively for room preparation.

Skills & Expertise

Education

  • Diploma 1 Perhotelan
    Wisakti International Tourism Institute Jakarta · 1998 — 1999

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