Frances N.

Frances N. is a seasoned professional serving as an Administrative Assistant, Social Media Manager, and Email Marketing Specialist with over six years of experience assisting businesses across the US, UK, and Australia. Her expertise includes crafting impactful email marketing campaigns, managing social media strategies, and optimizing business operations. In her role as an Executive Assistant for a Brisbane-based real estate company, she executed marketing campaigns that notably improved open and click-through rates, while also managing extensive contact lists and enhancing CRM processes, resulting in a 30% boost in lead generation. Frances has adeptly coordinated with service providers and managed executive correspondence, showcasing her ability to thrive in high-pressure environments. Additionally, her tenure as an E-Commerce Support Specialist strengthened her skills in handling customer support across various platforms, achieving a 94% satisfaction rate. Her proficiency in tools such as Mailchimp, Google Workspace, and Slack supports her in delivering consistent and measurable results in fast-paced remote settings. Frances holds a Bachelor of Science in Development Communications from Ateneo de Naga University, along with multiple certifications in social media management and e-commerce.