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Franchesca R. — Senior Learning and Development Leader from Philippines

Franchesca R.

Senior Learning and Development Leader

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Franchesca R. is a seasoned Learning & Development leader with over 20 years of delivering instructional design and leadership development across global organizations. She excels in crafting scalable learning ecosystems, developing leadership pipelines, and optimizing performance with data-driven learning strategies. Her expertise in curriculum architecture and stakeholder partnerships translates into measurable capability growth, elevating learner experience and reinforcing leadership capabilities. At GHD Group Pty Ltd, Franchesca ensured compliance through efficient training processes and enhanced retention by maintaining an impeccable learner record system. As a Senior Lead at Uber Technologies Inc., she led training delivery across APAC, improving quality and retention while implementing operational enhancements. In her role at The TripGuru Ltd., she designed onboarding programs for diverse markets, aligning training with operational KPIs. Her strategic impact continued at Sutherland Global Phils. and Concentrix Phils. where she drove training initiatives that boosted performance and engagement. She holds a BS in Business Administration from Lyceum of the Philippines, incorporating extensive skills in Instructional Design & Curriculum Development.

Experience

  • HR and Training Consultant

    US Based Mental Health Services Company · 2025 — 2026
    Handled employee life-cycle processes from onboarding to offboarding. Conducted contract reviews and implementation. Created training modules for therapy sessions. Managed and administered the Learning Management System.

  • LMS and Training Consultant

    Mexico Based Construction Company · 2026 — 2026
    Developed training modules focused on communication and workplace professionalism. Managed and administered the Learning Management System.

  • Learning Compliance Officer

    GHD Group Pty Ltd · 2025 — 2025
    Oversaw mandatory trainings, coordinating tracking and reminders to enhance leadership capability and retention rates. Maintained over 20,000 learner records with perfect accuracy to ensure audit readiness. Conducted internal and external audits successfully, achieving zero major findings. Improved efficiency by streamlining compliance dashboards and reporting. Standardized training documentation and processes to foster continuous compliance advancements.

  • Client Services Specialist

    US Based Homecare Services Company · 2024 — 2025
    Provided client services including scheduling confirmations, rescheduling, and requests for new services.

  • Senior Lead of APAC Learning Delivery

    Uber Technologies Inc. · 2024 — 2024
    Directed APAC training delivery teams, ensuring alignment of programs with business objectives. Set facilitation standards and quality assurance routines, resulting in a noteworthy enhancement in delivery quality. Provided coaching to team leads and trainers, which contributed to development of capability pipelines and improved retention. Optimized scheduling, documentation, and reporting, significantly decreasing administrative tasks. Championed continuous improvements in learning operations to elevate performance and learner satisfaction.

  • Senior Manager for Global Training and Onboarding

    The TripGuru Ltd. · 2023 — 2024
    Developed and executed global onboarding and capability programs for over 500 tour guides and vendors across five APAC and EMEA markets. Created competency-based curricula and microlearning resources that complied with operational KPIs. Collaborated with leadership to pinpoint performance gaps and implement focused development initiatives. Provided coaching to leaders and teams to enhance service consistency and quality. Utilized performance analysis to inform content updates and drive continuous program enhancements.

  • Training Facilitator

    US Based BPO · 2024 — 2024
    Facilitated leadership training workshops aimed at new supervisors.

  • Senior Training Manager

    Sutherland Global Phils. · 2022 — 2023
    Steered the retail training strategy across multiple service lines, incorporating certification and coaching models while standardizing processes to enhance consistency in delivery. Developed tailored instructional materials for both product and soft skills training to meet client specifications, boosting learning effectiveness. Integrated analytics and evaluation tools along with pilot cycles to elevate team performance and customer engagement. Handled stakeholder communications, reporting, and readiness updates for all client-related initiatives.

  • Training and Quality Manager

    Concentrix Phils. · 2016 — 2022
    Managed blended learning initiatives and quality assurance alignment, incorporating evaluation and feedback loops. Supervised extensive ramp and wave training efforts in collaboration with Operations to achieve service level agreements. Fostered trainer development through coaching, calibration, and skills enhancement. Employed evaluation tools and dashboards to support ongoing improvements.