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Franco A. — Senior Data & Process Analyst from Argentina

Franco A.

Senior Data & Process Analyst

Argentina 3-6 years
Open to offersNew to Platform
Languages
EnglishSpanish
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About

Franco A., a results-driven Data & Process Analyst, brings over six years of experience working in top-tier industries such as banking, consumer goods, and energy in Buenos Aires, Argentina. Currently pursuing a degree in Industrial Engineering, he is bilingual in English and Spanish. He is adept at transforming complex data into actionable insights, leveraging Power BI to build interactive dashboards, and utilizing SQL and Advanced Excel for data analysis. At Galicia Bank, he spearheaded initiatives that analyzed a procurement volume of USD 1.5 billion and contributed to a 5% reduction in operational costs. As a Sr. Process Analyst at Cervecería y Maltería Quilmes, he improved CX KPIs across 120 distribution centers and reduced ticket resolution time by 17% through strategic Zendesk implementations. His internship at YPF S.A. involved developing Power BI dashboards that supported a 3 million user base and facilitated educational and healthcare sector campaigns.

Experience

  • Data Analyst - Procurement

    Galicia Bank · 2023 — Present
    Designed and deployed interactive Power BI dashboards to monitor operational performance, focusing on a procurement volume of USD 1.5 billion. Automated reporting processes and enhanced ERP workflows, which minimized manual data entry time by one full workday weekly and increased team efficiency. Analyzed procurement trends to develop data-driven proposals, contributing to a reduction in operational costs over a 6-month period.

  • Sr. Process Analyst - Customer Experience

    Cervecería y Maltería Quilmes (AB InBev) · 2021 — 2023
    Tracked and enhanced Customer Experience (CX) KPIs across 120 regional distribution centers, delivering actionable insights to senior management. Participated in the implementation of Zendesk as the main ERP/CRM for the B2B contact center, handling over 1,000 customer interactions each month. Redesigned workflows with a focus on customer needs, achieving a reduction in ticket resolution time and enhancing overall B2B client satisfaction score.

  • Intern - Customer Experience

    YPF S.A. · 2020 — 2021
    Developed and maintained Power BI dashboards that tracked performance metrics for the B2C contact center, serving a customer base of 3 million. Collaborated across departments to launch campaigns targeting the education and healthcare sectors, resulting in an initial engagement of over 5,000 doctors and teachers.

Skills & Expertise

AI and Data ScienceSAP MM (Materials Management)ExcelData AnalystPower BI

Education

  • B.S. in Industrial Engineering
    Universidad Tecnológica Nacional (UTN FRBA) · — — 2027