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Gemar N. — Senior Leads Conversion Specialist from Philippines

Gemar N.

Senior Leads Conversion Specialist

Philippines 6+ years
Open to offersNew to Platform
Languages
EnglishTagalog
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About

Gemar G. is a highly experienced professional with over 16 years of expertise in customer service, technical support, and lead conversion. With a career spanning multiple industries including telecommunications, e-commerce, travel, and virtual assistance, Gemar has excelled as a Lead Conversion Specialist adept at managing pipelines and optimizing CRM systems. Skilled in technical troubleshooting and customer experience management, Gemar has supported renowned global brands such as Motorola, Sprint, Time Warner Cable/Spectrum, Expedia, and DoorDash. Known for a meticulous approach to accurate documentation and leveraging analytics for strategic thinking, Gemar plays a key role in transforming inbound inquiries into loyal customers and enhancing virtual sales operations. Gemar's ability to resolve technical issues across communication channels ensures high customer satisfaction and retention.

Experience

  • Appointment Setter

    Cal Contractors · 2026 — 2026
    Executed outbound calls to homeowners in Southern California, introducing a variety of remodeling services across 47 trades, and successfully scheduled appointments for the sales teams. Developed call scripts and adapted naturally to conversations while managing common objections.

  • Virtual Assistant

    Virpro VA Solutions · 2024 — 2025
    Enhanced lead generation by identifying effective channels and refining targeting approaches. Efficiently scheduled appointments using tools such as Zenoti, Vogaro, Gymsales.net, Booker, and Dr. Chrono, ensuring smooth coordination between prospects and sales teams. Supported operations through daily task management and maintained accurate records of interactions, assessments, and lead follow-ups.

  • Call Center Representative

    Teleperformance · 2010 — 2023
    Provided customer service support for various brands, addressing product inquiries, warranty claims, and technical issues. Offered technical support for services related to cable TV, internet, and phone, while assisting customers with travel bookings at Expedia and resolving order concerns for DoorDash.

  • Call Center Representative

    TeleTech Holdings Inc. · 2007 — 2010
    Managed customer service inquiries for Sprint, focusing on billing questions and account management. Delivered technical support for Accenture ePOTS clients by troubleshooting connectivity issues, and provided Tier 1 support for Qwest's broadband services, ensuring high first-contact resolution rates.