Genevieve E.

Genevieve C. is a dedicated professional with a strong background in financial services and customer support. In her role as a Fraud Specialist at JP Morgan Chase, she specialized in analyzing transactions to identify fraudulent activity and mitigate financial risk, collaborating closely with internal teams to ensure compliance with regulatory standards. Her technical expertise includes CRM systems such as Zoho CRM, Zendesk, and Hubspot, through which she adeptly executed technical support and troubleshooting for clients. At RateSetter/Plenti, she managed the end-to-end loan process, efficiently handling up to 10 applications per hour. She also served as a customer care executive at the Probe Group, managing extensive debt collection operations across over 1,000 accounts. Genevieve's educational background includes a diploma in hospitality and restaurant services from STI College, which laid the foundation for her robust skill set in communication and technical support. Her proficiency in tools such as Microsoft Excel, Citrix systems, and fraud analysis tools like LexisNexis and eSOS underscores her capability in delivering effective solutions in high-pressure environments.