George V.
Customer Support VA
Open to offersNew to PlatformAbout
George V. M. is a seasoned Travel Consultant with a robust background in airline ticketing and customer service. Based in General Santos City, Philippines, he effectively navigates both Sabre GDS and Amadeus systems to deliver personalized travel solutions. While interning at TravelExperts Inc., George coordinated both domestic and international travel arrangements, handling reservations for up to 100 passengers in group tours. He adeptly managed airline bookings and pertinent travel documentation, leveraging his skills to ensure high client satisfaction. Prior to this role, he served as an Activations Customer Service Representative at Startek Philippines, maintaining a 100% CSAT score while assisting 50–70 customers daily. His proficiency in CRM systems and excellent organizational skills underscore his commitment to high-quality service delivery in the travel and hospitality industry. George's education in Tourism and Hospitality Management further bolsters his professional capabilities, complemented by a certification in Amadeus Reservation Fundamentals.
Experience
Travel Consultant Intern
TravelExperts Inc. · 2025 — 2025Coordinated travel reservations for both domestic and international trips for around 30 walk-in clients daily and addressed online inquiries. Processed airline bookings and transactions for up to 10 travelers per reservation while ensuring proper documentation. Developed detailed itineraries for individual clients and group tours with up to 100 participants. Assisted clients with ticketing, reservation modifications, cancellations, visa documentation, and overall travel requirements while prioritizing customer service excellence. Used Sabre GDS for reservation processing and completed the Amadeus Reservation Fundamentals Certification to enhance understanding of global distribution systems. Engaged professionally with clients to answer inquiries, suggest travel options, and resolve booking issues. Worked alongside travel consultants to confirm bookings and ensure timely travel documentation.Activations Customer Service Representative
Startek Philippines · 2024 — 2025Provided customer support via phone to 50–70 customers each day. Addressed billing, account, and service issues while maintaining a perfect CSAT score. Kept precise customer records using CRM systems. Achieved an average QA score of 85% through careful attention to detail and quality of service. Handled customer concerns efficiently, consistently meeting strict performance metrics.
Skills & Expertise
Education
- Bachelor of Science in Tourism and Hospitality ManagementNotre Dame of Dadiangas University · 2025 — Present
- Bachelor of Science in Tourism and Hospitality ManagementNational University - Fairview · 2023 — 2025