Georgenia G.

Georgenia G. is a performance-driven sales and customer engagement professional with over three years of experience in high-volume inbound environments. In her role as a Retention Specialist at Optimum, she expertly managed over 70 inbound retention calls each day, leveraging empathetic listening and customized solutions to achieve cancellation-reduction targets and enhance customer lifetime value. Her strong grasp of CRM Systems and data entry was fundamental in maintaining accurate records integral to quality assurance and team reporting. As a Technical Support Representative at IBEX, Georgenia maintained high customer satisfaction by effectively handling upwards of 80 calls daily and resolving technical issues efficiently, thereby reducing average handle time and improving first-call resolution rates. Her strengths in objection handling, customer conversion, and problem-solving underpin her success in demanding environments. A graduate of Waterford High School with expertise in English Language and Information Technology, Georgenia excels in fast-paced settings by maintaining professionalism and composure under pressure.