Geraldine T.
Mid-Level Medical Virtual Assistant
Open to offersNew to PlatformAbout
Geraldine T. is a Certified Professional Medical Virtual Assistant with extensive experience in medical office administration. She has a notable track record of supporting healthcare providers by delivering efficient patient-centered care, emphasizing her skills in appointment scheduling, patient intake, EMR/EHR management, and HIPAA compliance. Her career spans over seven years, including roles as a Technical Support Representative for 365 BPO Solutions and Sykes Asia Inc., and a Medical Virtual Assistant with 5 Star Virtual Assistants Agency. In her technical support roles, Geraldine has demonstrated proficiency in problem-solving and conflict resolution, managing complex ticketing systems, handling subscription and payment concerns with platforms like Stripe and Firebase, and engaging with customers through diverse media platforms for AI clients. Her educational background includes a Bachelor of Science in Information Technologies from AMA University. She possesses hands-on experience in managing and organizing within tech and healthcare environments, showcasing adaptability across various industries including medical, real estate, and telecommunications.
Experience
Medical Virtual Assistant - Scheduler
5 Star Virtual Assistants Agency · 2025 — 2026Scheduled, rescheduled, and confirmed patient appointments using EMR/EHR systems. Maintained HIPAA compliance while ensuring patient confidentiality. Provided excellent patient support through inbound and outbound calls, and dispatched appointment reminders via phone, SMS, and email. Updated patient records in electronic medical record systems and managed referrals, authorizations, and follow-up appointments.Technical Support Representative
365 BPO Solutions · 2023 — 2025Managed customer email requests through the Intercom and Stigg CRM ticketing systems, providing effective solutions. Addressed technical issues related to products and services. Assisted customers with subscription and payment concerns utilizing the Stripe payment system. Verified user email source via Firebase and subscription details using Django. Oversaw the ticket queue system for agent distribution.Technical Support Representative
Sykes Asia Inc. · 2018 — 2022Monitored and organized emails, prioritizing messages for supervisors while responding to customer inquiries. Managed high call volumes and addressed technical support needs through ticketing systems. Streamlined repair processes to ensure consistency in support actions.Factory Worker
Gigabyte LTD. · 2014 — 2017Inspected materials pre-assembly to ensure compliance with quality control standards. Executed quality checks on finished products to identify discrepancies. Utilized hand and power tools for product assembly while adhering to safety measures.Customer Service Representative
Interglobe Technologies Inc. · 2012 — 2013Assisted clients in selecting flights based on preferences and budget. Processed changes, cancellations, and refunds for airline ticket reservations while coordinating with airlines to secure reservations and resolve booking issues.Property Consultant/Real Estate Agent
DMCI Homes · 2011 — 2012Obtained new clients and maintained relationships for referrals. Managed property listings for sale and rent, producing relevant marketing materials. Provided clients with insights on market trends and property values while promoting listings through both traditional and digital channels.
Skills & Expertise
Education
- Bachelor of Science in Information TechnologiesAMA University · 2007 — 2011