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Gerard M. — Senior Logistics Coordinator from Philippines

Gerard M.

Senior Logistics Coordinator

Philippines 6+ years
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About

Gerard M. is a seasoned Logistics & Freight Coordinator with over 12 years of expertise in freight operations and supply chain management, spanning across the U.S. and Canada. Throughout his career, he has excelled in managing both LTL and FTL shipments, ensuring efficient tracking, timely delivery, and resolving logistical challenges. Gerard's proficiencies with platforms like DAT, Truckstop, and TMS have contributed to his success in maintaining seamless operations and optimizing route planning. His role as a Freight Broker and Carrier Sales Specialist involved direct coordination with over 50 carriers and brokers, enhancing carrier relationships and reducing empty miles. Gerard has also demonstrated adeptness in operational tracking using software like Macropoint, consistently achieving 100% on-time delivery rates for critical accounts. Educated with an MBA in Logistics & Supply Chain Management, Gerard is poised to drive operational efficiency in dynamic, high-volume environments.

Experience

  • Freight Broker / Business Development Manager

    Shalom Trans LLC · 2024 — 2026
    Booked loads using DAT and other load boards, while negotiating carrier rates. Monitored shipments proactively and addressed delays and routing issues within 2 hours. Prepared and verified Bills of Lading (BOLs), packing slips, and shipping labels for compliance. Managed dock appointments and receiving schedules in coordination with warehouses and fulfillment centers. Maintained regular communication with carriers, freight brokers, and shippers to secure timely pickup and delivery. Conducted monthly reconciliation of freight charges, resulting in a reduction of billing discrepancies. Assisted with RFI/RFQ processes for retail and marketplace clients.

  • Carrier Sales Specialist / Business Development Representative

    Ready-2-Xecute LLC · 2022 — 2024
    Secured over 150 loads monthly through DAT, Truckstop, and direct outreach to carriers. Strengthened client relationships, leading to a 35% increase in repeat carrier usage. Optimized route planning and real-time dispatching, which lowered empty miles by 18%. Ensured a 100% on-time pickup and delivery rate for six months through proactive communication with drivers. Provided training for three new hires on carrier sales processes and the usage of CRM tools. Developed a comprehensive lead sourcing database of more than 500 carriers, significantly reducing search time.

  • Logistics Dispatcher / Operations Coordinator

    AJG Transport LLC · 2020 — 2022
    Managed the booking of an average of 180 loads monthly, surpassing targets by 20%. Enhanced fleet utilization by 25% through effective load matching and scheduling. Minimized driver turnover by 15% by fostering communication and swiftly addressing on-road challenges. Ensured compliance with DOT regulations for 20 trucks, achieving zero violations in audits. Introduced a daily driver check-in protocol that led to a 40% reduction in late pickups. Achieved 100% on-time delivery for over 500 shipments from a key client by adjusting routes to avoid weather delays.

  • Logistics Manager

    ALPS Global Logistics Pte Ltd · 2015 — 2020
    Negotiated contracts with more than 10 carriers to reduce freight costs by 15%. Coordinated multimodal transport to improve delivery lead time by 20%. Oversaw a portfolio of over 50 client accounts, maintaining a high retention rate of 95% over two years.

  • Construction & Project Coordinator

    KTC Civil Engineering & Construction Pte Ltd · 2012 — 2015
    Coordinated over 30 construction personnel and equipment across five ongoing projects. Enhanced project timelines, cutting delays by 30% through effective scheduling and addressing issues in real-time. Negotiated equipment rental rates to achieve a 10% reduction in annual operational costs. Established daily progress reporting to improve communication with stakeholders and lower change order disputes by 50%.

  • Inside Sales Representative / Customer Service Specialist

    Alorica Philippines · 2010 — 2012
    Consistently exceeded quarterly sales targets by 20-35% through consultative selling techniques. Maintained a customer satisfaction rate of 95% by resolving complaints during the first call. Generated more than 50 warm leads each month from inbound inquiries. Improved call handling time by 15% while achieving quality scores above 90%. Recognized as a top performer for two consecutive quarters with a customer service excellence award.

  • Telemarketer / Sales Representative

    Teletech Holdings · 2007 — 2010
    Achieved 110-120% of daily call quotas, averaging over 100 calls each day with a 25% conversion rate to qualified leads. Successfully set over 30 appointments weekly for the senior sales team through cold calling. Accurately logged daily entries of over 100 customer profiles in the CRM for follow-up. Created a personalized objection-handling script, which was adopted by the 20-person team to enhance conversion rates by 10%. Regularly ranked in the top three among over 50 representatives for appointment-setting achievements.

Skills & Expertise

Supply ChainSupply ChainQuickbooksAdobe XD

Education

  • MBA in Logistics & Supply Chain Management
    Technological Institute of the Philippines · 2007 — 2010
  • BS Business Management (Economics & Financial Management)
    Lyceum of the Philippines University · 2003 — 2008