Gerda

Gerda C., based in Catarman, Northern Samar, has made a significant impact in customer service and education sectors. From October 2023 to January 2024, she served as a Customer Service Representative for a financial account at Foundever Asia, Inc. in Makati City, where she excelled in resolving inquiries related to savings accounts, verifying customer information, and ensuring compliance with company policies, which significantly boosted customer satisfaction. Gerda also managed multiple interactions efficiently, documenting customer interactions and keeping records updated to reduce processing errors. Additionally, she applied her expertise as a freelance ESL Teacher at 51talk, delivering online English lessons tailored to non-native speakers globally. Her teaching approach involved adapting methods to address individual learning needs, which improved students' communication skills and fostered an engaging learning environment. Gerda has a BS in Mechanical Engineering from Northwest Samar State University, underscored by her project on developing a sand sieving machine. Her technical toolkit includes Microsoft Office, Google Workspace, and CRM, complemented by skills in Basic AutoCAD, Adobe Photoshop, and graphic design platforms. Gerda completed training with Coca-Cola Beverages Philippines, gaining practical experience. Her foundation in social media management and data entry enriches her professional suite, making her adept in various business functions.