Gerlie G.

Employers should hire me because I’m reliable, adaptable, and able to handle both administrative and creative tasks. I have hands-on experience in customer support, social media management, YouTube management, content creation, Canva design, video editing, CRM, and AI-powered tools. I’m a fast learner who follows instructions carefully, pays attention to detail, meets deadlines, and can work independently with minimal supervision. Most importantly, I take ownership of my work and always aim to make my client’s workload easier while delivering quality results.

• YouTube Manager | Social Media Manager

  Delinz Reacts YT Channel · 2023 — 2026
  I managed YouTube content from planning and research to editing, optimization, and publishing. During my management, I helped the channel achieve YouTube monetization and begin generating revenue. I edited and optimized videos with a focus on pacing, visuals, viewer retention, and overall content quality. I also sourced B-roll and creative assets, developed content plans based on audience interests and performance insights, and monitored YouTube analytics to identify opportunities for improvement and growth.

• Executive Assistant | Social Media Manager

  Kemboi Financial Agency · 2023 — 2026
  I contributed to a 576% increase in social media engagement through improved content planning, social media management, and marketing materials. I supported the CEO by creating and editing business presentations for meetings and other business needs. I also helped keep daily operations organized by managing administrative tasks, content schedules, and event coordination. Additionally, I created graphics, videos, and marketing materials for social media, managed Mailchimp newsletters, maintained CRM contacts and client information, and coordinated events through Eventbrite.

• Social Media Manager

  MiamiPosh LLC · 2023 — 2026
  I managed social media content and scheduling to maintain a consistent and active brand presence across platforms. I helped increase brand visibility and customer engagement, resulting in more accounts reaching out and booking services with A Content Studio, as well as increased orders for MiamiPosh LLC. I conducted social media audits and hashtag research to improve content reach and identify audience-growth opportunities. I also created branded graphics and visual content, managed audience interactions, monitored content performance, and adjusted strategies based on engagement and audience response.

• YouTube Manager

  DimesVault YT channel · 2024 — 2026
  I contributed to the growth of the Dimes Vault YouTube channel through strategic content planning, YouTube SEO, video optimization, and performance analysis. In just 5 months, the channel generated 112.6 million views, 774.6K watch hours, 26.1K new subscribers, and an estimated $13.7K in revenue. I managed the content process from topic research and planning to video editing, optimization, and publishing. I also researched and sourced B-roll footage and creative assets, optimized titles and descriptions for search visibility, and maintained a consistent publishing schedule aligned with the channel’s brand and growth goals.

• Email Support

  Concentrix Services Inc. · 2015 — 2023
  I handled customer account concerns and service-related inquiries through email, providing accurate and timely support. I assisted customers with account issues by troubleshooting concerns and providing appropriate solutions based on company policies. I also identified customer needs and recommended relevant products and services. Additionally, I maintained accurate customer records, documented customer interactions, and escalated complex concerns to supervisors or specialized teams to ensure proper resolution and customer satisfaction.

• Bachelor of Science in Information Technology

  Global Reciprocal Colleges · 2011 — 2015