Gianne C.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Gianne C., based in Iloilo, Philippines, is a seasoned Customer Service Professional with over eight years of experience supporting U.S.-based customers in high-volume call center environments. Proficient in customer relationship management, she has honed her skills in appointment setting, billing support, and customer retention through multiple channels, including phone, email, chat, and SMS. Formerly an Appointment Setter at SkySun Solar, Gianne effectively qualified prospective customers and scheduled consultations, demonstrating her ability to handle objections and educate customers on solar energy benefits. Her tenure as a Senior Frontline Representative at XtendOps for Condé Nast further refined her expertise in resolving subscription-related inquiries and maintaining service quality. Throughout her career at renowned companies such as TELUS International, iQor, TTEC, and Transcom, Gianne consistently achieved quality assurance and customer satisfaction metrics, leveraging her strong problem-solving and active listening skills. As a technical support specialist and sales representative, she delivered exceptional customer experiences while documenting interactions accurately using CRM systems.
Why hire me
I don’t just bring experience I bring proof. With 8+ years in customer service, I’ve handled high-volume interactions, maintained a 95% CSAT rating, and built a reputation for being reliable, adaptable, and quick to solve problems. I take ownership, learn fast, and focus on delivering results not just completing tasks.
Experience
Appointment Setter
SkySun Solar · 2026 — 2026Conducted outbound calls to homeowners to introduce residential solar energy solutions, qualified prospects by verifying property ownership and energy usage, and scheduled appointments for Solar Consultants. Handle customer objections, educate prospects about solar benefits, document customer information in the CRM system, and maintained high call volumes.Senior Frontline Representative
XtendOps – Condé Nast · 2024 — 2026Assisted customers with subscription, billing, renewal, and account inquiries, educated them on subscription options, and resolved concerns efficiently. Processed account updates and documented interactions in CRM systems while conducting follow-ups to enhance customer satisfaction.Customer Service Specialist
TELUS International Philippines · 2024 — 2024Managed customer interactions through chat support, assisted with account inquiries and service issues, and maintained a high customer satisfaction rating through effective communication. Accurately documented customer interactions while ensuring compliance with policies.Senior Customer Service Representative
iQor Philippines · 2023 — 2024Handled customer billing inquiries and account management concerns while resolving issues with professionalism. Educated customers on available products and services and escalated complex issues appropriately.Senior Customer Service Representative
TTEC · 2020 — 2023Managed high-volume inbound calls regarding account, billing, and service concerns. Built strong relationships with customers through active listening, resolved issues while meeting quality and productivity metrics, and maintained accurate documentation of customer records.Technical Support Specialist
Transcom · 2018 — 2019Provided technical support through phone troubleshooting, diagnosed issues, and guided customers to effective solutions. Maintained detailed case records while delivering high-quality customer service.Sales Representative
Startek Philippines · 2016 — 2018Managed inbound and outbound interactions, identified customer needs, and recommended suitable products and services. Addressed objections using consultative techniques while maintaining accurate customer records.