Gilson Z.
Mid-Level Sales and Customer Service Specialist
Open to offersNew to PlatformAbout
Gilson C. is a seasoned Sales and Customer Service Specialist with a robust track record at Tata Consultancy Services and IQOR in the Philippines. With expertise spanning over a decade, he has adeptly managed inbound and outbound communications, enriched customer relations, and spearheaded service operations. In his role as an Account Specialist at Tata Consultancy Services, he processed electricity and gas sales for Australian clients and adeptly assisted in telco sales support. His prior tenure at IQOR Clark also honed his ability to manage order processing and catalog sales support, further developing his outstanding problem-solving skills. Educated with a Bachelor's degree in Management from Republic Central Colleges, Gilson employs a strategic approach to daily operations, ensuring efficiency in creating proposals, managing customer records, and delivering product information. His proficiency in Microsoft Office Suite, SAP, and CRM systems underpins his operational effectiveness and dedication to enhancing customer satisfaction and business efficiency.
Experience
Account Specialist
Tata Consultancy Services · 2018 — 2026Managed a variety of inbound and outbound customer service and sales calls, assisting clients with inquiries about products and services. Handled the processing of electricity and gas sales accounts for Australian customers while providing telco sales support and guiding customers in selecting appropriate internet and mobile SIM plans. Demonstrated problem-solving abilities by addressing customer concerns and maintaining effective communication to build strong relationships.Customer Service Representative
IQOR Clark, Philippines · 2015 — 2018Oversaw customer service issues, order processing, and support for catalog sales. Managed the preparation of detailed quotations, pricing estimates, invoices, and shipping documentation. Ensured accurate collection and verification of customer billing and order information while assisting customers with product and service recommendations. Coordinated order completion alongside shipping processes to foster customer satisfaction.T-Mobile – Transfer Team
IQOR Clark, Philippines · 2013 — 2014Handled inbound and outbound customer service inquiries, verifying customer identities using security and account validation procedures. Explained call transfer processes to customers while ensuring proper consent was obtained. Coordinated call transfers between departments, focusing on professionalism and ensuring customer satisfaction. Facilitated team communication by conveying customer concerns and relevant account details to subsequent representatives.Store Merchandiser
L’Oréal Paris / Kimberly-Clark Incorporated · 2008 — 2013Monitored sales performance, identifying stock losses and wastage. Coordinated pricing, ordering, and stock management with suppliers and distributors. Analyzed customer behavior alongside sales drivers and purchasing patterns while evaluating product displays and store layouts to enhance sales performance. Conducted competitor analyses covering pricing, marketing strategies, and product trends, and forecasted sales trends by utilizing data and market insights.
Skills & Expertise
Education
- Bachelor of Science Major in ManagementRepublic Central Colleges · — — 2017
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