Girlie V.
Senior Customer Service Specialist
Open to offersNew to PlatformAbout
Girlie V. is a seasoned Senior Representative of Customer Care with over a decade of experience in the financial services sector, specializing in customer service excellence, account management, and regulatory compliance. At PayPal Philippines, she expertly manages account updates and compliance mandates across the Australia, New Zealand, and Rest of Asia market, ensuring client accounts remain up-to-date and compliant. Girlie adeptly handles dispute resolution and transaction investigations, consistently providing tailored solutions to meet business necessities while adhering to stringent risk and fraud prevention standards. Her role also involves supporting high-value accounts and businesses with payment processing and merchant and business support, optimizing their operations through strategic payment integration and product recommendations. Prior to PayPal, Girlie contributed significantly at Genpact Services LLC, enhancing customer interactions and ensuring compliance and satisfaction in every customer engagement. She holds an Associate Degree in Business Information Management from the Asian Institute of Computer Studies.
Why hire me
Employers should hire me because I bring 10 years of customer service experience, where I honed communication, organization, and problem‑solving skills. I am proficient in Salesforce, Excel, Google Workspace, and other CRM tools, enabling me to manage schedules, streamline workflows, and support clients effectively. I adapt quickly to new systems, consistently exceed performance targets, and maintain a high level of professionalism. My ability to balance technical expertise with interpersonal skills makes me a reliable, resourceful, and results‑driven candidate who can add immediate value to any team.
Experience
Senior Representative Customer Care
PayPal Philippines · 2021 — 2021Facilitated account management by assisting customers with updates and ensuring compliance with company standards. Oversaw the entire dispute resolution process, conducting investigations into transaction issues and updating customers accordingly. Managed account limitations and compliance reviews, guiding customers through verification and appeal processes. Offered business services and merchant support, advising on account setup, payment integrations, and product recommendations to aid in optimizing payment processing.Customer Associate
Genpact Services LLC · 2015 — 2021Delivered high-quality customer service via phone, email, and chat, addressing account maintenance and related inquiries. Handled customer concerns and escalations promptly and professionally. Conducted investigations into transactions and account reviews to rectify issues. Guided customers through account limitations and verification requirements while educating them on company policies and compliance procedures. Managed a significant volume of inquiries, ensuring adherence to service level agreements (SLAs) and maintaining accurate records of customer interactions.
Skills & Expertise
Education
- Associate Degree in Business Information ManagementAsian Institute of Computer Studies · 2010 — 2012
Interested in this professional?
Sign in as an employer to save this profile or invite Girlie V. to a job.
Sign in as an employer